Client Success Specialist

Client Success SpecialistAre you looking for purpose-driven work where client success makes a positive impact on communities around the world? Then Committee for Children has an opportunity as a Client Success Specialist. We're a social enterprise dedicated to advancing the well-being of children through human skills curriculum. As a Client Success Specialist at CFC, you'll manage an assigned set of accounts comprised of smaller sites and single sites to support customer initiatives around CFC products and services. This role focuses on driving renewals and discovering expansion opportunities by building lasting relationships, providing proactive customer support, and collaborating with cross-functional teams to resolve any issues.Let's talk about benefits. What we do matters. But we can't achieve our goals unless we empower every team member to pursue their own goals and live a fulfilling personal life. Our benefits, perks, and rewards are aimed at doing just that: helping you live your best life at CFC.We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent's medical and dental premiumsRetirement plan + company match up to 3%.A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrualOther great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.What you'll do when you join us:Regularly monitor account health, identifying opportunities to proactively address customer needs or concerns that may impact renewal decisions.Analyze account performance and usage data to refine renewal and expansion strategies, ensuring customer satisfaction and retention.Create and maintain effective account relationships through consistent and timely execution of the renewal communication strategy to ensure strong implementations, license renewal, and expansion sales opportunities.Collaborate with Sales Territory Manager and Customer Success team to ensure effective implementation and impact of CFC products and services.Execute customer renewal and expansion strategy from first contact to close, through a systematic approach of customer outreach, nurturing, expansion, and closing the sale.Prepare renewal opportunities and quotes for current contracts during customer budgeting cycle.Develop customized renewal quotes and proposals that reflect each customer's usage patterns and potential for growth.Communicate with customers to inform them of subscription expirations, value of subscriptions, and opportunities to expand subscription.Maintain accurate, up-to-date, and complete customer information, customer activity, and opportunity details within the CRM.Collaborate with Manager and Marketing to align outreach strategies and messaging for assigned accounts.Assist the Customer Support team during peak technical support seasons by addressing customer inquiries, troubleshooting issues, and ensuring a seamless customer experience.Here's what we're looking for:Associates degree1+ years of experience in sales, customer service, implementation, or customer success.Ability to analyze and present data to support renewal decisions and effectively communicate renewal strategies to stakeholders.Strong organizational skills with the ability to manage multiple renewal timelines and prioritize based on potential impact.Demonstrates beginner to basic proficiency in the following essential sales skills: implementation planning, pipeline management, and closing.Works cooperatively with others, inside and outside CFC, to accomplish objectives and build mutually beneficial partnerships.Open to change and new information; adapts behavior or work methods to changing needs and environments.Software Applications: Experienced in MS Excel, PowerPoint, Word, and Outlook.Experience using CRM systems (Netsuite, Salesforce or similar)Travel Requirements: Ability to travel 14 times per year for team meetings and occasionally industry conferences or customer meetings.Note: This position is located in Seattle, Washington and employees are eligible to work remotely in any of the following states: AZ, CA, CT, CO, DC, FL, GA, HI, IL, MA, MN, NJ, NM, NY, OR, PA, TN, TX, VA, WA.The hiring range for this position is $28.00-31.25/hr, with a target commission of 25% of base pay for meeting established revenue goals, with an increasing incentive for exceeding goals up to 100% of base pay. Actual base pay takes into account job-related knowledge, skills and experience required for the role, internal equity and geographic region.Transform the lives of millions. Grow your career while you do it. At Committee for Children, we're dedicated to advocating for policies to enhance, gathering research to support, and developing educational programs to advance the safety and well-being of children through human skill development.We're best known for our innovative Second Step family of programs, which blend research and rigor with intuitive design to help young people build strengths that will help them realize their goals throughout life. And we feel like we're still just getting started. We believe that if you make a positive impact on enough children, the ripple effect will help a family, school, community, and ultimately, the world.We're proudly building a more welcoming workplace. We're committed to providing a place that empowers you to bring every bit of who you are to work. When you're able to be yourself, you do your best work. It's as simple as that. And to that end, we're committed to building a diverse and inclusive workplace.We're proud to be an equal opportunity employer. We're committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender identity, marital status, national origin, genetics, religion, sexual orientation, political affiliation, veteran status, or other applicable legally protected characteristics.Apply now and help us achieve our vision of safe children thriving in a just and peaceful world.