Front Desk Associate

17 hours ago


Fort Lee, United States Retro Fitness of Fort Lee, NJ Full time
Benefits:
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Wellness resources

The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. The opener is a critical position as being reliable and early to open the club is a must. It is important that this person is outgoing, friendly, team-oriented with great communication skills. Sales skills are required for this position. The MEA must also have superb multi-tasking skills and enjoy helping people.

Compensation and Perks:
  • $15.25 per hour.
  • Attractive commission ($10 or $20 per membership sold)
  • Monthly bonus structure
  • Complimentary Ultimate Membership to this location (excluding access to other Retro Fitness locations and guest access)
  • With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
  • 30% off Retro Blends smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items
  • 15% off Spartan Meals
  • 15% off Personal Training packages.
  • NASM discounts
  • Flexible schedule
  • Positive company culture
Requirements:
Sales experience is required.
⦁ This is a part-time, hourly position. A minimum of 15-20 hours per week is required.
⦁ Preferred retail and/or hospitality experience.
⦁ A positive, upbeat attitude and personality.
⦁ Effective ability to communicate with members, guests, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible, reliable and pays attention to detail.
⦁ Handling cash and other transactions at Point of Sale.
⦁ Willingness to learn and work in a goal-oriented and structured environment.

Environment:
⦁ Working environment is inside Retro Fitness of Fort Lee, NJ. 

Direct Reports:
This position is supervised by the positions below and in order of: 
  • General Manager
  • Assistant Manager
Main Responsibilities of the Membership Experience Associate (MEA):
⦁ Opening the club on time.
⦁ Greeting and checking in members and guests as they enter the club.
⦁ Resolving member/guest issues in an effective manner.
⦁ Membership tours/sales and retention. 
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff. 
⦁ Picking up weights up to 45-60 lbs. is required. 
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility. 
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.

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