Care Navigator-RN-Northpointe Family Medicine
4 weeks ago
Summary
GENERAL SUMMARY:
Supports and promotes the continuum of care for their patient population. Provides individualized assistance to patients, families and caregivers to promote optimal outcomes. Works collaboratively with physicians, staff and other providers across the care continuum.
PRINCIPAL JOB FUNCTIONS:
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Facilitates the coordination of patient care services to ensure timeliness and excellence in patient care including coordination of services, treatment and communication among the medical team.
3. *Facilitates development, implementation and adherence to clinical and evidence-based guidelines, as appropriate, to ensure optimal clinical outcomes.
4. *Identifies and addresses barriers to timely and appropriate diagnosis and treatment, connects patients with the appropriate healthcare and community resources.
5. *Builds therapeutic and trusting relationships with patients, families and caregivers through effective communication and listening skills.
6. *Provides anticipatory guidance, education and psychosocial support throughout the care continuum.
7. *Maintains patient records accurately, completely, timely and confidentially according to procedures. Documents patient encounters and provided services.
8. *Supports the continuity of care for optimal patient outcomes; performs telephone follow-up calls on patients post hospitalization and at regular intervals as appropriate.
9. Assists in the identification and reporting of quality issues and contributes to the performance improvement plan to assess and improve the quality and efficiency of the program including, but not limited to quality assessment, recommendations for program improvement and patient outcomes measures.
10. *Exhibits behaviors and actions which create a high level of patient/customer satisfaction, which contributes to positive patient/customer relations and which reflect respect for the patient's/customer's rights, needs and confidentiality.
11. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
12. Participates in meetings, committees and department projects as assigned.
13. Performs other related projects and duties as assigned.
(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Maintains clinical competency as required for position including but not limited to age-specific competencies relative to patient's growth and development needs and annual skill competency verification.
2. Knowledge of nursing theory and practice including leadership skills.
3. Knowledge of the principles of growth and development over the human life span.
4. Knowledge of computer hardware equipment and software applications relevant to work functions.
5. Ability to establish and maintain effective working relationships with health care team members, physicians and diverse patient populations.
6. Ability to analyze information, understand statistics and provide input into the development of policies and procedures.
7. Ability to communicate effectively both verbally and in writing.
8. Ability to operate patient therapeutic equipment and/or machines as relevant to work duties.
9. Ability to balance and prioritize diverse management and clinical responsibilities.
10. Ability to assess data reflective of the patient's status, interpret the needed to identify each patient's requirements relative to their age-specific needs and provide necessary care.
11. Ability to maintain confidentiality relevant to sensitive information.
12. Ability to prioritize work demands and work with minimal supervision.
13. Ability to provide instruction and direction to others.
14. Ability to maintain regular and punctual attendance.
EDUCATION AND EXPERIENCE:
Current Registered Nurse licensure from the State of Nebraska or approved compact state of residence as defined by the Nebraska Nurse Practice Act required. BSN preferred. Minimal of three (3) years recent clinical experience required and ambulatory clinic experience preferred.
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