General Manager

General Manager Position At Beaver Creek LodgeNestled at the base of Beaver Creek Mountain in the heart of a charming alpine village, Beaver Creek Lodge offers a one-of-a-kind luxury experience where adventure meets art. As part of The Kessler Collection, this all-suite boutique lodge blends contemporary mountain design, curated art, upscale culinary experiences, and access to world-class skiing and outdoor recreation. With ski-in/ski-out access and proximity to the best of Vail Valley, Beaver Creek Lodge is not only a destinationit's a stage for unforgettable experiences.The General Manager is responsible for successfully executing the operational strategy of Beaver Creek Lodge by leading all hotel and HOA related functions in alignment with the mission, core values, standards, and goals established by the company and the Board of Directors for the Homeowner Association.Individuals must serve as a cultural ambassador by upholding and promoting our standards.Image & Presence: Our team is sophisticated and purposeful in their communication and body language.Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.Areas of Responsibility (AOR)Achieve or exceed financial results (GOP, Revenue, and Flow-Through).Prepare location specific annual budget with appropriate department heads to align operational needs.Lead execution of Food & Beverage strategies, execution & community presence to achieve revenue targets.Monitor sales & top-line revenues to achieve targets. Adjust operational expenses to achieve flow.Manage departmental labor & expensesAdherence to protocol, close monitoring, and approval of purchase orders, accurate monthly forecasting.Direct and coordinate operational activities of all departments in an effort to affect operational efficiency.Achieve guest satisfaction targetsEnsuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.Directing and coordinating Engineering discipline in order to preserve and protect assets.Directing and coordinating Rooms division objectives, standards, and activities in order to achieve service levels.Owner RelationsServe as the liaison between the hotel and the Homeowners Association, maintaining transparency and trust.Attend and present at Board meetings; provide updates on operations, financial performance, and owner satisfaction.Collaborate with HOA attorney to achieve HOA Board directives.Ensure compliance with all HOA-related agreements, rules, and obligations.Collaborate with the Executive HOA Administrative Assistant to support owner communication and administration.Achieve cultural alignment, engagement & retention targetsEnsure and enforce workplace safety and risk management protocols.Serve as leader of the Crisis Management TeamActive participant and attendee per Kessler Meeting protocolContribute content for the creation of the Kessler ConnectionAttend and ensure proper facilitation of Stand-UpContribute content for the Kessler Sharepoint location specific pageMember of Executive Board (GM, DHR, Controller)Active participant and attendee of all Grand Performer EventsCommunity relationsEmbody the personality of the hotel in alignment with the company's vision and strategic direction.Communicate to third parties with appropriate discretion through proper protocols.Establish appropriate presence in community aligned with sales, F&B, and relevant community/industry issues.Attend all Kessler Cares Community Involvement Events & Corporate InitiativesKnowledge / Skills / Abilities (KSA)To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and ability required of a successful incumbent within our culture.Strategic business leader - Works strategically to devise plans in alignment with organizational goals.Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.Proven track record in delivering financial results.Ability to build a cohesive team and facilitate the accomplishment of goals.Proven track record of positive employee satisfaction scores.Strong communication and listening skills, excellent speaking, reading, and writing skills.Aptitude in financial management, financial reports, and analysis.Excellent leadership skills with a hands-on, lead-by-example work style.Minimum QualificationsBachelor's Degree in Business or related training equivalent - requiredMinimum of 7+ years of relevant work experience in similar title and scope of responsibility requiredExperience managing residential HOA or fractional ownership experience - requiredExtensive experience in hotel operations - preferredHospitality industry experience requiredLuxury brand experience preferredSimilar size organization preferredFast-paced / entrepreneurial / high change / growing company preferredLicenses / Certifications: Valid driver's license requiredSupervisory ResponsibilitiesAn inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition, and accountability; in addition to facilitating team processes, ongoing training, and delegation for the following Grand Performers within the culture and policies.Director of Food & Beverage and CulinaryDirector of EngineeringDirector of SalesDirector of Human ResourcesDirector of FinanceDirector of Front OfficeExecutive HOA Administrative AssistantWork Environment / ConditionsThe work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to:Must be comfortable working in a shared space, with constant noise, with and without the use of a private office.Must be able to cope with frequently changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.Physical DemandsThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.Regularly required to stand and walk for extended periods of time.Regularly required to sit for extended periods utilizing computer/keyboard, and mobile communication devices.Regularly required to stoop, bend, crouch, push, pull, and lift up to 50lbs, reach with hands and arms.