ADAS Customer Support Technician

Company: Mobile Auto Solutions ***** This is NOT a work from home position ***** ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position - it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction. This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer's vehicle calibrated and back on the road safely. Key Job Responsibilities Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice. Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth. Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully. Other duties as assigned Education and/or Experience Required High School diploma or GED required 1 to 3 years working in a technical field or technical call center environment required Required Skills/Abilities Strong PC skills including proficiency in Microsoft or Google environments Superior customer service skills required Ability to read and learn OEM service information and procedures Strong problem-solving capabilities required Ability to communicate effectively both verbally and in writing with customers required Ability to multi-task required Automotive experience or Automotive education experience preferred Other Requirements Must be able to hear on a telephone and at times with others speaking Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success MAS offers the comprehensive benefits you expect from an industry leader, including: Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Mobile Auto Solutions is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: $24.50 - $30 / Hourly #MASSJ