Customer Support

3 weeks ago

Beloit, United States ABC Supply Full time

Customer Support SpecialistABC Supply is North America's largest wholesale distributor of exterior and interior building products.ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.ABC Supply is looking for a Customer Support Specialist to join the Beloit Team.We know you're going to love it here ABC Supply has an outstanding culture, and the employee experience is fantastic This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.What You'll Do:Responsible for handling routine customer service inquiries via phone, chat, and emailMust have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as neededResearch and communicate findings of customer payments, short pays and cash application details to the proper department and/or customerAccepts and processes customer paymentsOffer guidance on processes and troubleshoot common questions on programs and systems usedEssential Qualifications:1-2 years Help Desk or Customer Service experienceExcellent Customer Service skills are requiredSelf-motivatedTime Management SkillsDetail orientated & thoroughGreat Organization and Research SkillsExperience with accepting large volumes of incoming calls and emailsBenefits May Include:Health, dental, and vision coverage - eligible after 60 days, low out of pocket401(k) with generous company match - eligible after 60 days, immediately vestedEmployer paid employee assistance programEmployer paid short term and long term disabilityEmployer paid life insuranceFlex spendingPaid vacationPaid sick daysPaid holidaysEqual Opportunity Employer / Drug Free WorkplaceABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

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