Customer Support technician II

2 weeks ago

Nashville, United States My3Tech Full time
Hello,
Hope you are doing well,

Position: Customer Support Technician II
Location: Tennessee

Duration: Long Term
Client: State of Tennessee

Job Description:

Works under general supervision to provide technical and network problem solution to

end-users by performing a question diagnosis while guiding users through step-by-step

solution and ensure maximum uptime and efficiency of all network equipment within all

Shelby County Departments.

Duties and Responsibilities:
• Installs, tests, troubleshoots, and operates personal computer, telephone, and

network hardware and software components.
• Receives and process PC and telephone-related calls to the Service Desk and

resolves basic issues via telephone, email, FAX, and memo.
• Identifies and escalates priority issues per user specifications.
• Diagnoses and resolves technical and software issues.
• Provides alternative solutions, where appropriate, with the objective of

maintaining user's satisfaction.
• Participates in the reviewing of established procedures for accuracy in the

following areas: projects, network hardware and software, telephone hardware

and software etc.
• Locates and resolves complex LAN hardware and software issues using available

tools.
• Installs, configures, and troubleshoots PC to LAN connectivity in an environment

ranging from Windows 7 to Windows 11, Cat5e to fiber.
• Installs, configures, and troubleshoots desktop telephone to switch connectivity.
• Ensures that computer and telephone equipment is properly tracked, received,

and relocated out/in for inventory repair.
• Coordinates activities with outside vendors, maintenance contract, etc.
• Maintains accurate computer-based call records and reviews to ensure

achievement of QOS and SLA goals.
• Utilizes group discussion, publications, and other relevant sources to improve

personal knowledge-base and skill set.
• Follows up and makes scheduled call backs, where necessary.
• Stays current with system information, changes, and updates.
• Performs other related duties as assigned or directed.

Regards
Manikanta.YerraLearn More

  • Customer Support technician II

    1 week ago

    Nashville, United States My3Tech Full time

    Hello, Hope you are doing well,Position: Customer Support Technician II Location: Tennessee Duration: Long Term Client: State of TennesseeJob Description: Works under general supervision to provide technical and network problem solution to end-users by performing a question diagnosis while guiding users through step-by-step solution and ensure maximum uptime...

  • Biomedical Technician II

    3 weeks ago

    Nashville, United States TriMedx Full time

    Requisition Number: R9551 Position Title:External Description: If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and...

  • Customer Support technician III

    2 weeks ago

    Nashville, United States My3Tech Full time

    Hello All, I hope you're doing well.Position: Customer Support Technician III Location: Tennessee Duration: Long Term Client: State of Tennessee Job ID: 24-004-24CUSTOMER SUPPORT TECHNICIAN III The Customer Support Technician III provides advanced design, planning and management of desktop and telecom services, business-need specific software programs,...

  • Customer Support technician III

    2 days ago

    Nashville, United States My3Tech Full time

    Hello All, I hope you're doing well.Position: Customer Support Technician III Location: Tennessee Duration: Long Term Client: State of Tennessee Job ID: 24-004-24CUSTOMER SUPPORT TECHNICIAN III The Customer Support Technician III provides advanced design, planning and management of desktop and telecom services, business-need specific software programs,...

  • Customer Support technician III

    1 week ago

    Nashville, United States My3Tech Full time

    Hello All, I hope you're doing well.Position: Customer Support Technician III Location: Tennessee Duration: Long Term Client: State of Tennessee Job ID: 24-004-24CUSTOMER SUPPORT TECHNICIAN III The Customer Support Technician III provides advanced design, planning and management of desktop and telecom services, business-need specific software programs,...

  • Electrical Systems Technician II

    3 weeks ago

    Nashville, Tennessee, United States Johnson Controls Full time

    Secure the Future with UsWe're dedicated to creating purposeful solutions that propel the world forward. As an Electrical Systems Technician II at Johnson Controls, you'll be part of a diverse team of top professionals who share your passion for innovation and customer satisfaction.What We Offer:Estimated salary: $65,000 - $90,000 per year, depending on...

  • Customer Support technician III

    2 weeks ago

    Nashville, United States My3Tech Full time

    Hello, Hope you are doing well,Position: Customer Support Technician III Location: Nashville, TN Duration: Long Term Cleint: State of TN Job Description: The Customer Support Technician III provides advanced design, planning and management of desktop and telecom services, business-need specific software programs, network/desktop policies, security, and...

  • Customer Support technician III

    1 week ago

    Nashville, United States My3Tech Full time

    Hello, Hope you are doing well,Position: Customer Support Technician III Location: Nashville, TN Duration: Long Term Cleint: State of TN Job Description: The Customer Support Technician III provides advanced design, planning and management of desktop and telecom services, business-need specific software programs, network/desktop policies, security, and...

  • Nashville, TN Desktop Support Technician II

    4 weeks ago

    Nashville, United States Heunets Inc Full time

    Job Description: We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Services Required (SOW) • Computer imaging • Desktop support • General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and...

  • Diesel Technician/Mechanic II

    2 months ago

    Nashville, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a Technician II at Penske, you...

  • Level II Heavy Duty Truck Technician | Pay Based on Experience | Diesel Technician

    2 months ago

    Nashville, United States Hansen & Adkins - Diesel Hire Full time

    Hiring Diesel Tractor Technician II in Smyrna, TN!. DIESEL TECH POSITIONS: Now hiring Diesel Tractor-Trailer Technicians for our dynamic team!With nearly three decades of continuous growth and no signs of slowing down, Hansen & Adkins Auto Transport, Inc. (“H&A”) is dedicated to providing high-quality, cost-effective vehicle transportation and related...

  • Nashville, TN Desktop Support Technician II

    4 weeks ago

    Nashville, United States Heunets Inc Full time

    Job Description: We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. The Band 2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a...

  • Diesel Technician/Mechanic II

    2 months ago

    NASHVILLE, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...

  • Diesel Technician/Mechanic II

    2 months ago

    NASHVILLE, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. ...

  • Diesel Technician/Mechanic II

    2 months ago

    NASHVILLE, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...

  • Diesel Technician/Mechanic II

    2 months ago

    NASHVILLE, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...

  • Diesel Technician/Mechanic II

    4 weeks ago

    Nashville, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a Technician II at...

  • Diesel Technician/Mechanic II

    2 months ago

    NASHVILLE, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...

  • Diesel Technician/Mechanic II

    6 days ago

    Nashville, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. ...

  • Diesel Technician/Mechanic II

    6 days ago

    Nashville, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...