Desktop Support Technician

3 days ago

New York, United States Tech Tammina Full time

MUST HAVE STRONG: Experience in IT hardware and software installation, configuration, and troubleshooting. Familiarity with ServiceNow Remedy or similar ticketing systems. Hands-on experience imaging machines using SCCM. Proficiency in Microsoft Office Suite, Outlook 2019, and Windows operating systems. Position Summary: As a Desktop Support Technician, you need to provide technical assistance and ensure timely resolution of IT-related issues. This role involves installing, configuring, troubleshooting, and maintaining hardware, software, and various devices while monitoring and addressing service requests. Key Responsibilities: Provide daily technical support for end-users, addressing and resolving IT-related issues. Install and configure personal computers, operating systems, and client application programs, including Microsoft Office 2013, Outlook 2019, and Windows 10. Monitor and manage the ServiceNow Remedy Queue to ensure prompt assistance for IT-related service requests. Set up and configure Windows 10 workstations, label printers, document scanners, cameras, e-signature pads, credit card machines, Imprivata card readers, and other devices. Troubleshoot and resolve hardware and software problems, including replacing hardware or reimaging systems as needed. Provide desktop support by resolving computer, printer, and software issues, ensuring trouble tickets are closed in a timely manner. Address and resolve virus issues by applying the latest virus definitions and Microsoft security patches. Qualifications: Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills to provide effective technical support.

  • Desktop Support Technician

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    New York, United States F2Onsite Full time

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    New York, NY, United States Matrix Global Full time

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    New York, United States Zones Full time

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    2 days ago

    New York, NY, United States Tech Tammina Full time

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    6 days ago

    New York, NY, United States NTT DATA Full time

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    2 days ago

    New York, NY, United States NTT DATA Full time

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    1 week ago

    New York, NY, United States NTT DATA Full time

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