Sales and Service Expert

divh2Sales and Service Expert (SSE)/h2pThe Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals./ppEssential Duties Responsibilities/pulliExecutes the CARE sales model with each guest and passionately relate how 24 Hour Fitnesss products/services will satisfy their fitness needs./liliTours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk./liliCommunicates membership and fitness offers in a clear and concise manner using Company provided presentation tools./liliEffectively and professionally enrolls guests using Company sales techniques and protocol./liliAdheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests./liliOn-boards new members successfully and assist with all member retention activities in order to drive club profitability./liliConsistently achieves or exceed personal and team sales goals./li/ululliObtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)./liliGenerates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone./liliResponsible for effectively setting appointments for all leads and potential new business opportunities./liliCommunicates and promotes local and global marketing campaigns to leads and members./liliManages and follows up on leads/new business by using a Lead Management System./liliExecutes daily planner to track and plan for successful lead management and selling activities./liliConsistently achieve or exceed personal productivity goals./li/ululliPartners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention./liliEnsures members receive a friendly greeting/check-in and prompt attention to their needs./liliEngages members with various fitness offerings including personal training, group exercise classes and 24GO digital content./liliMaintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate./liliProvides a clean, friendly, well-maintained club to members and guests and/liliHelps new members become comfortable in the club./li/ulpVariable Compensation:/ppTeam Members in this role are eligible to participate in 24 Hour Fitnesss Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ppOrganization Relationships/ppReports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports./ppRequired Qualifications/ppKnowledge, Skills Abilities/pulliIn-depth knowledge and experience with sales practices and techniques./liliGeneral understanding of Fitness Industry./liliAbility to work with computers./liliStrong interpersonal communication skills./liliStrong customer service skills./liliIndependent, self-starter with strong organizational skills./liliAbility to work as part of a team./liliAbility to operate Point of Sale (POS) System./liliKnowledge of Membership System software preferred./li/ulpMinimum Educational Level/Certifications/pulliHigh School Diploma or GED./liliCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment)./liliBachelors degree preferred./li/ulpWork Experience and Qualifications/pulliPrior experience in fitness or retail industry preferred./lili1-2 years of experience in service sales preferred./li/ulpPhysical Demands/ Environmental Conditions/pulliAbility to work in club office; move about club floors and rooms/liliOccasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures/liliAbility to communicate telephonically with members/liliAbility to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system/liliWhile performing the duties of this job, the team member will be regularly exposed to moving mechanical parts/liliAbility to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required/liliAble to work in a loud environment/li/ulpTravel Requirement/pulliMinimum travel may be required for training purpose and lead generation./li/ulpDisclaimers/ppDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity./ppCOMPLIANCE INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness policies and procedures./ppAll Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments./ppSERVICE QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors./ppWORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies procedures; and reporting all injuries and hazards to their supervisor immediately./ppSupervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment./ppBenefits Summary/pp24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership./ppCompensation Summary/ppAll Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and ADD Insurance ($10,000), and 401k Savings and Investment Plan./ppAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)./ppAccrue 1 hour of sick time for every 30 hours worked./ppActual offer may vary from posted hiring range based on location, work experience, and/or education./ppPay Range: $17.13 - $17.13/ppFunctional Group: Sales/p/div