Laser Technician

4 weeks ago

Novi, United States Insight Global Full time

Day to Day:

Insight Global’s industrial manufacturing client is looking for a Laser Field Service Engineer to join their IMO Division. This job requires traveling to customer locations to repair or modify laser equipment and provide technical support to customers. Responsibilities include:

  • Travel to customer's location and repair the machine - if necessary, supervise the repair using subcontractors and/or customer's maintenance people. Perform PM inspections. (20%)
  • Calculate and prepare accurate quotations for service to customers - includes contacting subcontractors and preparing their estimate into our quote for service. Prepare and present final reports to customers including inspection reports. (20%)
  • Provide warranty service and support. (20%)
  • Contact customers on a regular basis for customer relationships. Promote service and parts sales. (15%)
  • Provide technical phone support. Supply the customer with viable product information to repair their equipment. (10%)
  • Support new machine installations. (10%)
  • Communicate with Komatsu Japan. Speaking and writing Japanese is an added benefit for this position (not required). (5%)


Musts:

  • 2 years experience with laser maintenance and troubleshooting
  • Valid drivers license and active passport for travel
  • Knowledge of MS Office Suite, interest/ability to learn other software programs.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to read assembly and individual blueprints such as schematics and electrical diagrams
  • Experience with 5 axis machining and 3 dimensional cutters

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