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Order Processing Team Lead

4 weeks ago

Malvern, United States ifm Full time
The Order Processing Team Lead supports the Service Center employees and processes through analytics, continuous improvement, system development, and training. This position works with the Service Center management team to develop and implement best practices in order to sustain lean processes and team goals. The Order Processing Team Lead will manage and champion the Order Processing Team toward achieving the company goal of 1-HOUR lead time.

Job Responsibilities
  • Support staffing for the Order Processing Team ensuring the staff is positioned properly
  • Support the hiring process to ensure the best qualified applicants are brought on board
  • Create a safe and positive work environment through real-time observation as an engaging and inclusive leader
  • Work with a sense of urgency to ensure that operational plans are executed, performance and budget goals are achieved, and teams are kept informed and coordinated across functions
  • Innovate new approaches to maximize efficiencies and process flow on incoming order and quote volume
  • Provide necessary leadership and training to build and maintain a strong Order Processing Team
  • Help write and maintain departmental work instructions and training documentation
  • Use Key Performance Indicators (KPIs) to measure and improve individual and team performance (accuracy and efficiency)
  • Interface with other departments (Warehouse, Customer Service, and Product Availability) as required to help maintain one-hour Order Fulfillment lead times
  • This is an onsite position with a majority of time required at your workstation

Candidate Qualifications
  • College degree, preferred
  • 3 years of Order Processing experience
  • Solid knowledge of SAP (or similar ERP system)
  • Demonstrated leadership, communication and interpersonal skills
  • Ability to coach and maintain effective relationships with team members
  • Flexibility required with schedule within normal business hours

**ifm is unable to provide sponsorship for work authorization for this position**

Company Culture

Learn more about ifm

Company Description

ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers certification for 2020 and 2021 in North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 9,055 employees in 150 countries serving 160,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications.

"Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." -ifm philosophy

ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer's business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose.

"We have amazing products, but best of all we have amazing people. This is a core value of our success." - Roger Varma, CEO, ifm efector

ifm efector, inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or handicap, marital or protected veteran status, genetic information, sexual orientation, gender identity, or any other category protected under applicable federal, state, or local law.Learn More