Member Experience Associate

2 weeks ago

Holland, United States Lake Trust Credit Union Full time
Member Experience Associate -Holland Branch

More Than A Job

Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life balance
Job summary

The Member Experience Associate is passionate about delivering the best Member Experience to our members This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.

What you'll do
  • Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
  • Be a financial coach to our members Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success.
  • Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
  • Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
  • Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.
What you'll bring
  • High School Diploma/GED is required
  • Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.
What you'll get

We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
  • Working with an energetic team focused on making our members wildly successful
  • An opportunity to work with others that have your back every step of the way
  • Opportunities to make a difference both inside and outside of our walls
  • Being treated like you are more than the work you do
  • Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
Learn More

  • Member Experience Coordinator

    5 days ago

    Holland, Michigan, United States Sam's Club Full time

    About the RoleThe Front End Operations Supervisor is responsible for overseeing daily operations and providing exceptional customer service to members. This role involves supervising staff, managing inventory, and maintaining a high level of professionalism in all interactions with customers.

  • Customer Experience Associate

    3 weeks ago

    Holland, Michigan, United States Kammeraad Financial Group, LLC Full time

    OverviewKammeraad Financial Group, LLC is a reputable financial planning firm with over 50 years of combined experience. Our team is dedicated to delivering exceptional financial strategies and plans to our clients.Job RequirementsWe're seeking an experienced Customer Experience Associate who can provide outstanding customer support, assist in financial...

  • Member Services Team Member

    3 weeks ago

    Holland, United States MVP Sports Clubs Full time

    MVP SPORTS CLUBS | MEMBER SERVICES TEAM MEMBER | HOLLAND About the Company MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales,...

  • Service Team Member

    2 weeks ago

    Holland, United States Michael's Inc Full time

    Michaels - 1414 Spring Meadows Dr [Retail Associate / Cashier] As a Team Member at Michaels, you'll: Help customers shop the store and find what they're looking for; Provide a fast and friendly check out experience; Acknowledge customers, help locate product and provide solutions; Execute a well merchandised and in stock store; Deliver friendly customer...

  • Retail Team Member

    7 days ago

    Holland, New York, United States Crosby's Full time

    Join our Crosby's team as a Sales Associate and become a part of a dynamic retail environment that prioritizes customer satisfaction. In this role, you will be responsible for creating a welcoming atmosphere, assisting customers with purchases, and maintaining a safe and clean store environment.As a valued member of our team, you will receive a competitive...

  • Store Associate

    5 days ago

    Holland, Ohio, United States Sam's Club Full time

    About the JobWe are currently seeking a Store Associate to join our team at Sam's Club. As a Store Associate, you will be responsible for maintaining a safe and clean environment for our members and associates by performing various maintenance tasks.Your duties will include sweeping, mopping, and cleaning restrooms, as well as responding to spills and...

  • Retail Sales Associate

    1 month ago

    Holland, United States Talbots Full time

    Talbots - 8th Street [Sales Associate / Team Member] As a Retail Sales Associate at Talbots, you'll: Communicate professionally and in a timely manner with customers, associates and corporate partners; Be accountable for achieving productivity goals by using product knowledge using selling tools and available resources; Provide an exceptional selling and...

  • Sales Associate

    3 months ago

    Holland, United States Mondelez International Full time

    Mondelez International - JobID: 63091C0413E841E596B531EAE52D5BB1 [Sales Associate / Team Member] As a Sales Associate at Mondelez International, you'll: Establish and maintain rapport with key store individuals; Provide outstanding customer service; Maximize sales, and conduct effective planning & order-writing; Support and complete activities such as...

  • Sales Associate

    3 months ago

    Holland, United States Walmart Full time

    Walmart - 1355 S Mccord Rd - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Sales Associate

    3 months ago

    Holland, United States Walmart Full time

    Walmart - 2629 N Park Dr - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank customers...

  • Customer Service Associate

    5 days ago

    Holland, Michigan, United States Walmart Full time

    About the Role: As a Customer Service Associate, you will play a vital role in ensuring our members have an exceptional shopping experience. You will be the face of Sam's Club, providing top-notch customer service, answering questions, and resolving issues efficiently.The Ideal Candidate: We are looking for someone who thrives in fast-paced environments, is...

  • Sales Associate

    5 days ago

    Holland, Michigan, United States SpartanNash Full time

    At SpartanNash, we strive to deliver exceptional customer experiences through innovative solutions. As a retail professional in our team, you will play a vital role in driving business success. Our company culture is built on the foundation of People First, Operational Excellence, and Insights that Drive Solutions.The estimated salary for this position is...

  • Deli Team Member Opportunity

    4 weeks ago

    Holland, Michigan, United States Family Fare Full time

    Family Fare offers a competitive salary of $14.25 - $18.75 per hour for this position, depending on experience.Job OverviewWe are seeking highly motivated individuals to join our team as Deli Associates at Family Fare. In this role, you will play a key part in ensuring the success of our deli department by providing excellent customer service and assisting...

  • Retail Sales Associate

    2 months ago

    Holland, United States American Freight Furniture Full time

    American Freight - JobID: 4d4810b4-2f19-44c7-987a-c32247d8e448 [Sales Associate / Team Member] As a Retail Sales Associate at American Freight, you'll: Identify customer needs and provide appropriate solutions using approved selling practices and guidelines; Meet associate performance standards consistently; Understand website navigation; Maintain current...

  • Meat Department Associate

    3 weeks ago

    Holland, Ohio, United States Sam's Club Full time

    Are you passionate about delivering exceptional customer experiences and providing top-notch service? Do you have a keen eye for detail and the ability to multitask with ease? As a Meat Department Associate at Sam's Club, you will play a vital role in ensuring our members receive the highest quality products and services.

  • Sales Associate

    1 month ago

    Holland, United States Blain's Farm & Fleet Full time

    Blain's Farm & Fleet - 3940 W Shore Drive [Retail Sales / Team Member] As a Sales Associate at Blain's Farm & Fleet, you'll: Set and remove Ad prices for the appropriate sales and check for pricing accuracy; Maintain displays and face shelved products; Utilize computers to determine product delivery and inventory levels; Be responsible for planograms and...

  • Retail Sales Associate

    2 months ago

    Holland, United States Best Buy Full time

    Best Buy - 3549 w shore dr [Sales Associate / Customer Service / Team Member] As a Sales Associate at Best Buy, you'll: Greet, welcome, and engage with customers in a warm and friendly manner; Use acquired skills and knowledge to recommend products and services to meet customers' current and future needs; Assist customers with their sales orders, returns,...

  • Customer Experience Specialist

    5 days ago

    Holland, New York, United States Crosby's Full time

    Become a valued member of our team as a Customer Experience Specialist at Crosby's!In this role, you will be responsible for creating memorable customer experiences by greeting and assisting customers, operating cash registers, and maintaining a clean and organized store environment.We offer a competitive hourly rate of $16.00/hr & up (based on experience)...

  • Seasonal Retail Sales Associate

    1 month ago

    Holland, United States Kohl's Full time

    Kohl's - 12288 Felch St [Sales Associate / Team Member] As a Retail Sales Associate at Kohl's, you'll: Greet all customers and associates, assist in a friendly, courteous manner and adhere to the ""Yes We Can"" policy resolving customer's questions and requests; Greet and engage customer, request credit, explain savings, ask to complete the survey and thank...

  • Bakery and Sales Associate

    3 weeks ago

    Holland, Ohio, United States Walmart Full time

    About the RoleWe are seeking a talented Bakery and Sales Associate to join our team at Sam's Club in Holland, OH. As a key member of our bakery department, you will be responsible for preparing fresh baked items daily, maintaining a clean and organized work area, and providing exceptional customer service to our members.ResponsibilitiesPrepare bakery...