Customer Service Lead
4 weeks ago
Customer Service Team MemberLearn all aspects of Customer Service Team and act as main backup and first line of inquire for escalated customer issues or team challenges.Maintains updates/communications with the Warehouse Manager and other departmental heads regarding Customer Service Team matters.Accurately input sales orders into system.Provide post-sales support for sales orders, order confirmations, proof of deliveries, returns, credits, memos, shipping problems and production inquiries.Handle each customer problem in a manner that results in maximum customer satisfaction.Work closely with shipping and production teams to ensure sales orders are shipped timely and accurately.Provide technical information for all products to customers.Maintain knowledge of all products, parts numbers and pricing.Document all customer comments, concerns, and problems and distribute to appropriate department.Respond to all customer inquiries or needs in a timely manner and report all customer feedback to appropriate management staff member.Must have an associate degree or 4 years of equivalent experience in the customer service field.Two years leading or supervising a team of two or more people.Ability to work in a fast-paced environment with minimal supervision at times.Ability to build and maintain relationships within the division and externally.Strong communication and interpersonal skills, leadership abilities, and organizational skills.Must have a positive attitude and work well with others in a team environment.Ability to lead, motivate and develop team members.Must be detail oriented.Ability to listen to customer concerns and summarize the issue at hand.Strong computer skills; computer skills using Magic, Macola, Windows, Word, Excel and Intranet are required.Ability to meet deadlines as assigned.Technical and Analytical Skills.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Strong working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Time Management and Communication Skills.Must be dependable, have good attendance, be punctual, and have a positive attitude.Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization.Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).Continuous improvement mindset (the Ability to build a robust inventory system that be used across the division.)The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand, use hands to handle, frequently required to reach with hands and arms, and occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.$26-$27
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Customer Service Lead
3 weeks ago
Lockport, United States ITW Performance Polymers Full timeCustomer Service Team Member Learn all aspects of Customer Service Team and act as main backup and first line of inquire for escalated customer issues or team challenges. Maintains updates/communications with the Warehouse Manager and other departmental heads regarding Customer Service Team matters. Accurately input sales orders into system. Provide...
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Customer Service Lead
6 days ago
Lockport, IL, United States ITW Full time $50,000 - $55,000 per yearJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESLearn all aspects of Customer Service Team and act as main backup and first line of inquire for escalated customer issues or team challenges.Maintains updates/communications with the Warehouse Manager and other departmental heads regarding Customer Service Team matters.Accurately input sales orders into...
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Customer Service/Sales
3 weeks ago
Lockport, United States Home Depot (Retail) Full timeCustomer Service/SalesLocation: Lockport, NYJob Type: Customer Service/SalesAuto req ID: 200076288Pay Range: $16.50 - $19.50Job DescriptionPosition Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and...
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Customer Service/Sales
2 weeks ago
Lockport, United States Home Depot Full timeCustomer Service/Sales Location: Lockport, NY Job Type: Customer Service/Sales Auto req ID: 200076288 Pay Range: $16.50 - $19.50 Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our...
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Customer Service Representative
4 weeks ago
Lockport, United States GEICO Full timeAt GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our...
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Customer Service Representative
4 weeks ago
Lockport, United States GEICO Full timeAt GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our...
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Customer Service Advisor
2 weeks ago
Lockport, United States Valvoline Full timeAs a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training progra Service Advisor, Customer Service, Advisor, Retail, Automotive, Customer
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Customer Service Representative
2 weeks ago
Lockport, United States PrideStaff Full timeCustomer Service Representative PrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a TEMP TO HIRE position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers. Monday-Friday 8:00AM - 5:00PM Key...
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Customer Service Representative
2 weeks ago
Lockport, United States PrideStaff Full timeCustomer Service RepresentativePrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a TEMP TO HIRE position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers.Monday-Friday 8:00AM - 5:00PMKey...
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Customer Service Representative
4 hours ago
Lockport, IL, United States Ryder Full timeJob Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : We are immediately hiring a Customer Service Representative in Naperville, IL for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever...
