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Director Strategic Accounts Northeast
4 weeks ago
Director, Strategic Accounts NEThis is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators. With billions of dollars of spending influence and over 2000 suppliers, this department has transformed how supply chain and procurement add value to the hospitality industry. As the Director, Strategic Accounts NE, reporting into the Sr. Director, Account Management, you will oversee the success of an important customer account, under the HSM procurement program. You will be the primary contact for the customer's leadership team, while also leading a team of procurement professionals. You will partner with the customer's head of procurement and HSM leadership to set long term strategic objectives and address critical issues within the supply chain. You will be the first escalation point within HSM when there are supplier-related issues unable to be resolved by hotel Operations, or HSM Account Services teams.Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.Your role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:One-on-one meetings with your main customersPresent recommendations on HSM programsWrite follow up communications to customersHow you will collaborate with others:Hold regular team meetingsUse shared online documentsSchedule video calls or in-person meetings to discuss project progress, share ideas, assign tasks, and resolve any issuesWhat deliverables you will take ownership of:Develop and implement main strategies for sustainable revenue growth with important customers.Evaluate processes and activities related to increasing sales, optimizing pricing, expanding market reach, and applying innovation to create new sources of revenue.You have these minimum qualifications:Eight (8) years of work experience in customer relations/customer experienceExperience in procurement and supply chain managementTravel up to 50%It would be useful if you have:F&B, Rooms or Engineering on-property experienceHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.The annual salary range for this role is $100,000 - $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.
