Store Protection Specialist

2 months ago

Wilmington, United States Ross Stores Full time

Our values start with our people, join a team that values you

We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating ?command? presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible ?command? presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.


Developing Great Teams & Partnerships:

  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.


Personal and Store Brand

  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.


Mitigating Theft & Fraud:

  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.


Minimizing Operational Shortage:

  • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.


COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent Customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.


PHYSICAL REQUIREMENTS/ADA:

  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Certain assignments may require other qualifications and skills.


SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management?s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company?s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries
  • Retail

  • Store Protection Specialist

    2 days ago

    Wilmington, Delaware, United States Ross Stores Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Protection Specialist to join our team at Ross Stores. As a Store Protection Specialist, you will be responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers.Key...

  • Store Customer Service Specialist

    4 weeks ago

    Wilmington, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Asset Protection Specialist

    7 days ago

    Wilmington, Delaware, United States Target Full time

    Position Overview: As an Asset Protection Specialist at Target, you will play a crucial role in fostering a safe and secure environment for all team members, temporary staff, vendors, and guests.Key Responsibilities:Collaborate with your team to develop and maintain security protocols.Conduct thorough investigations to identify and address theft...

  • Store Counter Sales

    1 week ago

    Wilmington, United States Genuine Parts Company Full time

    We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you are looked at as the "face of the retail store" and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don't need to be able to tear and motor down and...

  • Fire Protection Piping Specialist

    7 days ago

    Wilmington, North Carolina, United States Pye-Barker Fire & Safety Full time

    Join a mission to safeguard lives and advance your career. Become part of a leading company in fire safety and security.Pye-Barker Fire & Safety is seeking a Fire Protection Piping Specialist to enhance our team.This role involves the installation, configuration, and maintenance of various piping systems, ensuring their effective operation.Key...

  • Luxury Retail Administrative Specialist

    7 days ago

    Wilmington, North Carolina, United States Reeds Jewelers Full time

    Company OverviewREEDS Jewelers is a family-owned jewelry retail establishment that prides itself on maintaining the highest professional standards in quality products, exceptional customer service, and ethical practices within the industry.Position SummaryWe are seeking a Retail Administrative Specialist who is personable, detail-oriented, responsible, and...

  • Luxury Retail Administrative Specialist

    7 days ago

    Wilmington, North Carolina, United States Reeds Jewelers Full time

    About REEDS Jewelers:REEDS Jewelers is a family-owned jewelry retail establishment renowned for its commitment to quality and customer satisfaction. With a legacy of excellence, we prioritize the highest professional standards in our merchandise and services.Position Overview:We are seeking a dedicated Administrative Specialist to join our dynamic team. The...

  • Store Driver

    1 week ago

    Wilmington, United States Advance Auto Parts Full time

    Location: Store Driver in Wilmington, MA at Advance Auto Parts **Career Description** ****Job Description**** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of...

  • Store Associate

    3 months ago

    Wilmington, United States CVS Corporation Full time

    / / Store Associate **Store Associate** **Job ID:** 2039562BR **Category:** Cashier **Address:** 4600 Oleander Drive **Location:** Wilmington, NC **Job Description** Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of health care for people, businesses, and communities. With your talents...

  • Retail Sales Specialist

    49 minutes ago

    Wilmington, United States Staples Full time

    Job DescriptionAs a Retail Sales Specialist, you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You'll provide exceptional customer service and have our customer's needs in mind while helping them find a total technology solution both in-store and through the kiosk (training provided)....

  • Store Team Member

    3 weeks ago

    Wilmington, United States Academy Sports + Outdoors Full time

    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Our Store Team Members are an essential part of customer service in any Academy store. He/she is responsible for ensuring...

  • Sales Route Specialist

    6 days ago

    Wilmington, Massachusetts, United States Frito-Lay North America Full time

    Retention Bonus: $3000 paid within 2 years. The Sales Route Specialist is a full-time role dedicated to the delivery, promotion, and merchandising of Frito-Lay's extensive product range, including popular brands such as Lay's, Doritos, Cheetos, Tostitos, and Fritos. In this position, you will operate a Frito-Lay vehicle to service various retail locations,...

  • Store Associate

    3 months ago

    Wilmington, United States CVS Corporation Full time

    / / Store Associate **Store Associate** **Job ID:** 2032695BR **Category:** Cashier **Address:** 222 Main St. **Location:** Wilmington, MA **Job Description** Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of health care for people, businesses, and communities. With your talents and...

  • Assistant Store Manager

    3 months ago

    Wilmington, United States Norman's Gift Shops, Inc. Full time

    Job DescriptionJob DescriptionNORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Assistant Store Manager for our location in Prices Corner, DE. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show...

  • Customer Specialist

    3 months ago

    Wilmington, United States Ascena Retail Group Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Retail Store Associate

    4 weeks ago

    Wilmington, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Retail Store AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Store Sales Supervisor

    7 days ago

    Wilmington, North Carolina, United States Carter's Retail Inc. Full time

    Employee Type: Regular If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the app. Do not apply using the below external application. About Carter's, Inc. Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel designed exclusively for infants and young...

  • Retail Store Associate

    2 months ago

    Wilmington, United States Savers Full time

    At Savers / Value Village, our Retail Store Associates create an awesome experience for our Customers, Donors, and other Team Members. We are hiring for both Full Time and Part Time Retail Store Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives,...

  • Store Production Team Member

    2 weeks ago

    Wilmington, United States Savers | Value Village Full time

    Job Title: Store Production Team Member Who We Are As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...

  • Store Production Team Member

    2 months ago

    Wilmington, United States Savers | Value Village Full time

    DescriptionJob Title: Store Production Team MemberWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...