Driver License Technician Trainee

Driver License Technician Trainee (Glenwood Springs)Salary: $41,844.00 annuallyLocation: Glenwood Springs, COJob Type: Full TimePrimary Physical Work Address: 51027 Hwy 6 and 24, Glenwood Springs, CO 81601FLSA Status: Non-Exempt; position is eligible for overtime compensationThis position is open only to Colorado state residents.Department Contact Information: Nicole Hartog, HR Analyst nicole.hartog@state.co.usHow To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.Division of Motor VehiclesDo you have a passion for making a difference in Coloradan's lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.The Driver License section provides Colorado credentials to the citizens throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.A Typical Day in the Life of a Driver License Technician TraineeIn this trainee role, you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promotePrimary Duties:Interact with customers as the primary point of contact.Communicate with customers about their needs, eligibility, and ensure compliance.Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.Process computer-generated driver's license, identification documents and hearing requests.Administer written, oral, automated testing and grade examinations for all classes of commercial, standard, and motorcycle licenses and permits.Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.Assess authenticity of documentation by comparing applicant's statements with available data.Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)May be required to travel and work between multiple Driver License Offices.The successful candidate will be required to sit and stand for long periods throughout the day.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsResidency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.Class Code & Classification Description: Technician I (H4M1IX)MINIMUM QUALIFICATIONS: Must meet one of the following or any combination of experience/education to meet the Minimum (MQ) Qualifications:OPTION 1: 1 year of relevant experience in a Customer Service role, or other occupation related to the work assigned to this position.OR OPTION 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basisDocument this experience in your application IN DETAIL, as your experience will not be inferred or assumed.Preferred Qualifications: The ideal candidate will possess the following skills:State or Public Sector experience in a work environment in which laws, rules, and regulations are put into placeExcellent Customer Service skills utilizing conflict resolution techniquesWell-developed problem solving skillsDemonstrated excellent written communication, computer and data entry skillsPrior work in a high stress environment maintaining a professional attitudeCollaboration and teamwork skillsPrior work in accounting, counting cash, and balancing receiptsDriver License Systems Fundamentals (DLF Certification): Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position. Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.Conditions of Employment with the CDOR: Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:Have an assigned State fleet vehicleAre required to operate a vehicle as part of the positionUtilize a State fleet vehicle as a pool vehicleMinimum Qualification Screening: A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.The eligible list established from this posting may be used to fill additional vacancies.Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by