Store Manager

Store ManagerAt For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Major duties and responsibilities include:Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.Provides on-the-job training and guidance to team members making use of Company provided programs.Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas: NPS Net Promoter Score, % Sales to Plan, Customer Count, Store Operating Profitability, % Saturation of Training, Key Performance Indicators, to include exam growth and retention.Recruits and selects high caliber staff.Forecasts staffing needs through the use of the labor scheduling model.Performs administrative duties to include payroll, inventory management, technical application and understanding.Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.Leads Doctor of Optometry business partnership and co-planning.Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.Executes to guidelines LC Inventory Management System and Order tracker as a part of global POSEnsures all Company approved safety programs are implemented and maintained consistently per standards.Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.Maximizes Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.Maintains safe AND FUN working environment for all associates/customers.Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.Basic qualifications include:High School graduate or equivalent4+ years management/supervisory experienceComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsKnowledge of current optical theory and merchandiseStrong communicator and listenerStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsFamiliarity with cash register, computers and calculatorsAbility to manage time under aggressive deadlinesPreferred qualifications include:College degree or equivalentState licensure (if applicable) and/or ABO Certification in non-licensed statesLensCrafters Final Inspector CertificationLensCrafters Quality, Fitting and Adjusting ProgramPrevious experience in customer service and retailKnowledge of current store merchandiseHigh level of business acumen to include detailed knowledge of LC DashboardEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.