Customer Service Assistant

4 weeks ago


St Louis, United States Hustle Notice Biz Full time
Customer Service Assistant

Department: The One Agency

Employment Type: Full Time

Location: St. Louis, MO

Compensation: $21.75 - $31.50 / hour

Description

Job Title: Customer Service Assistant

Company: The One Agency

Location: St. Louis, MO

Job Description: As an Customer Service Assistant, you will be the first point of contact for clients, providing exceptional service and support. This role involves assisting clients with inquiries, processing requests, and ensuring a seamless customer experience. It's an excellent opportunity to grow your skills and advance your career in a supportive and dynamic environment.

Key Responsibilities
  • Respond promptly to customer inquiries via phone, email, and in-person interactions.
  • Provide accurate information about insurance policies, claims, and other services.
  • Assist clients with policy updates, billing inquiries, and documentation requests.
  • Maintain detailed and accurate records of customer interactions in the company database.
  • Escalate complex issues to senior staff when necessary and follow up to ensure resolution.
  • Support the sales and account management teams with administrative tasks.
  • Ensure all client interactions adhere to company policies and confidentiality standards.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; some college coursework preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite and the ability to learn new software quickly.
  • A customer-focused attitude and the ability to handle challenging situations with professionalism.
  • Ability to work both independently and collaboratively in a team environment.

Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development and advancement
  • Supportive and collaborative work environment
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