Sr. Business Process Consultant

4 weeks ago

Austin, United States Central Health Full time

Sr. Business Process ConsultantCentral Health's Infrastructure Division is seeking a Sr. Business Process Consultant (PRN) to evaluate, streamline, and optimize internal systems and processes that support strategic execution. This role will analyze current tools and workflows, recommend improvements, and build a framework for consistent project delivery and strategic alignment across Infrastructure initiatives. The ideal candidate brings a systems-thinking mindset, experience with business process improvement, and a practical understanding of collaboration tools and project management frameworks.ResponsibilitiesA. Data Collection & Analysis Review existing systems, tools, workflows, and practices across the Infrastructure Division. Conduct stakeholder interviews and process mapping to assess the current state. Identify inefficiencies, gaps, or misalignments and deliver actionable recommendations to enhance internal coordination and execution.B. Tool Evaluation & Integration Evaluate current platforms (e.g., ServiceNow, Asana, Microsoft Suite) for functionality, overlap, and usability under the guidance of Central Health Joint Technology. Recommend a coherent, scalable tool strategy, including options for integration, migration, or tool consolidation. Support design of workflows and data structures to improve cross-platform functionality.C. Project Management Standardization Develop standardized project management processes, tools, and templates to support consistent project execution across teams. Establish documentation and training materials to support long-term adoption. Define roles, responsibilities, and reporting structures within the Infrastructure Division's project lifecycle.D. Business Alignment Framework Design a framework for aligning Infrastructure activities with Central Health's enterprise strategy. Define regular communication cadences, performance tracking tools (e.g., OKRs), and meeting structures that foster alignment and accountability. Deliver dashboards, templates, or process maps that promote transparency and informed decision-making.QualificationsBachelor's Degree (higher degree accepted) in Business Administration, Health Administration, Public Administration, Information Systems, or related field. Required 10+ years in business process improvement, operational consulting, or project management. Required

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