Junior Production Support Specialist

4 weeks ago

New York, United States Ninth Wave Full time

Ninth Wave, Inc. Junior Production Support Specialist Location: New York City Office Role Overview Ninth Wave is seeking an experienced Junior Product Support Specialist (JPSS) to join our Customer Success team. The JPSS would strengthen L2 support by acting as a bridge between L1 (Customer Success) and core development (L3). Their focus is on internal systems, logs, and platform health, which is where most technical escalations land. The JPSS would work in sync with the Technical Support Representatives (L1) and provides technical insights that can feed back into client-facing knowledge bases, helping the JTSR resolve similar issues in the future. This role will report to the Head of Core Platform. Responsibilities Investigate system-level issues like API errors, configuration failures, or performance bottlenecks flagged by L1. Monitor production health (Datadog, Elastic) to proactively identify and resolve issues before clients escalate them. Provide temporary workarounds and quick fixes while L3 (Development) works on long-term resolutions. Collaborate with Implementation teams to troubleshoot integration-specific or client-specific technical problems. Escalation Role: When root cause points to a code-level defect, JPSS would escalate to L3 with detailed incident reports, logs, and debugging evidence. Who you are A collaborative communicator who can align teams and stakeholders across the business. A self-starter who thrives in fast-paced, entrepreneurial environments. Data-driven and analytical, able to interpret results and optimize for performance. Technical Skills: 1-2 years of production support Cloud expertise (AWS, multi-tenant SaaS) Experience collaborating cross functionally with DevOps, SRE, engineering, product operations teams Monitoring & observability tools (Datadog, Elastic, Grafana) Scripting (Bash, Python) & SQL for troubleshooting CI/CD familiarity (Jenkins, Git) Strong incident triage under pressure May require on-call duties for after-hours production incidents This role is hybrid/in-office and requires regular presence at our NYC headquarters Collaborate in-person with teams at our New York City office to drive initiatives Success Metrics: Uptime & SLA compliance Mean time to recovery (MTTR) Smooth deployments & minimized incidents Company Overview Ninth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions, offering configurable controls, visibility, and insights into all connections between aggregators, third-party apps, and internal applications. Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem.

  • Junior Production Support Specialist

    4 weeks ago

    New York, United States Enterprise Engineering Full time

    Join to apply for the Junior Production Support Specialist role at Enterprise Engineering Inc. (EEI) 2 days ago Be among the first 25 applicants Join to apply for the Junior Production Support Specialist role at Enterprise Engineering Inc. (EEI) Focus Primarily supports NYC, NY 3 days on site 3-month contract to hire Focus Primarily supports internal...

  • Junior Production Support Specialist

    2 weeks ago

    New York, United States Enterprise Engineering Full time

    Join to apply for the Junior Production Support Specialist role at Enterprise Engineering Inc. (EEI) 2 days ago Be among the first 25 applicants Join to apply for the Junior Production Support Specialist role at Enterprise Engineering Inc. (EEI) Focus Primarily supports NYC, NY 3 days on site 3-month contract to hire Focus Primarily supports internal...

  • Junior IT Support Specialist

    4 days ago

    New York, NY, United States Touch Support Full time

    Junior IT Support Specialist Required work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but havent yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen!Touch Support is a US-based...

  • Junior Production Support Specialist

    3 weeks ago

    New York, United States Enterprise Engineering Full time

    Junior Production Support Specialist NYC, NY 3 days on site Full Time Fintech company in NY is looking for a Junior Product Support Specialist (JPSS) to join the Customer Success team. The JPSS would strengthen L2 support by acting as a bridge between L1 (Customer Success) and core development (L3). Their focus is on internal systems, logs, and platform...

  • Junior Production Support Specialist

    2 weeks ago

    New York, NY, United States Enterprise Engineering Full time

    Join to apply for the Junior Production Support Specialist role at Enterprise Engineering Inc. (EEI) 2 days ago Be among the first 25 applicants Join to apply for the Junior Production Support Specialist role at Enterprise Engineering Inc. (EEI) Focus Primarily supports NYC, NY 3 days on site 3-month contract to hire Focus Primarily supports internal...

  • Junior Funding Specialist

    15 hours ago

    New York, New York, United States Biz2Credit Full time

    Junior Funding SpecialistAbout UsAt Biz2Credit, we look for individuals who are ready to join a dynamic and innovative fintech company on a mission to change the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small...

  • Junior Product Owner

    2 weeks ago

    New York, NY, United States Insight Global Full time

    Insight Global is looking for a Junior Product Owner to join one of their financial services clients in New York City. The Junior Product Owner will support the Product Owner in developing, enhancing, and delivering digital products and internal tools. This role operates under the Product Owner, contributing directly to backlog management, business...

  • Junior Product Owner

    2 weeks ago

    New York, NY, United States Insight Global Full time

    Insight Global is looking for a Junior Product Owner to join one of their financial services clients in New York City. The Junior Product Owner will support the Product Owner in developing, enhancing, and delivering digital products and internal tools. This role operates under the Product Owner, contributing directly to backlog management, business...

  • Junior IS Support Engineer

    6 days ago

    New York, United States DBI Staffing Full time

    Location: New York, NY (Onsite)A leading law firm is seeking a Junior Desktop Support Specialist to deliver hands-on technical support to attorneys and staff. This role is ideal for someone with 1–3 years of IT support experience who wants to grow in a professional, fast-paced environment. Responsibilities Provide 1st-line desktop, laptop, and mobile...

  • Junior Trade Support Analyst

    2 days ago

    New York, United States Northbound Search Full time

    Junior Trade Support Analyst About the company: Our client, an established investment bank in New York, NY, is looking to add a Junior Trade Support Analyst to their growing team. The responsibilities of this role will include trade break resolution, reconciling cash and positions for fixed income trades, and settling trades. Responsibilities Trade break...