Desktop Technician

1 month ago

Rockville, United States ANCHOR Recruiting Group Full time

Job Description:

Our client is a fast-growing marketing services company located in Rockville, MD. As the Desktop Technician, you will be part of a strong and knowledgeable IT team that provides internal end-user support and account administration. The right person is looking for this role is dependable, wants to grow and has excellent customer service. This position reports to the Manager of IT. This is an onsite contract-to-hire position.


Responsibilities:

  • Provide support and troubleshooting services to a fleet of laptops, mobile devices, printers, and other related peripherals both on premises and remotely
  • Answer and resolve support cases in a timely manner with emphasis on strong customer service
  • Install and configure software and applications for workstation distribution
  • Perform imaging, repairs, and maintenance of desktops, and mobile workstations
  • Asset management and distribution, including packaging, moving, shipping, and reception of computers, servers, and any other IT hardware
  • Maintain and monitor equipment stock and inventory.
  • Schedule and monitor warranty repair through equipment vendors and shipping companies
  • Assist in the provisioning and maintenance of user accounts, email, group membership, drive mappings and peripherals
  • Assist subject matter experts with software upgrades, networking and security team activities and management to identify issues, research solutions, and escalate issues to the appropriate resources within the team
  • Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures


Qualifications:

  • 2 years’ experience in field or career
  • Experience supporting Windows Desktop Operating Systems (Windows 10)
  • Proficient in supporting laptop and mobile hardware IT support
  • Basic networking knowledge, including DNS and DHCP
  • Great customer service skills required
  • Certifications preferred, but not required: A+, Net+, Sec+
  • Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
  • Proficient with Office software suite
  • Experience in a fast-paced environment
  • Dependable, follows instructions and takes initiative to solve problems

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