IT Helpdesk Specialist

4 days ago

Raleigh, United States Hr.coach Full time
Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for youHanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk Specialist to work with our teams in the Raleigh, NC office and remotely across 8 office locations. As an IT Helpdesk Specialist, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions.Work Location: On-site, Raleigh, North Carolina officeHours: Full-timeResponsibilitiesResponsible for fulfilling direct desk-side and remote support to staff, troubleshooting and repairing IT devices.Properly troubleshoot and resolve user computer issues including hardware and software-related concernsManage the resolution of customer tickets according to established Service Level Requirements (SLRs)Ensure customer requirements and guidelines are identified and completed in a timely manner.Assist other teams to troubleshoot and resolve local and network issues.Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activation and configuration)Basic QualificationsAssociate degree3+ years of hands-on IT systems in a commercial production environment3+ years of experience installing and troubleshooting Microsoft products including, but not limited to: Windows 10/11, Office 365, Project and Teams, all within an Active Directory Environment3+ years of experience with networking concepts such as DNS, DHCP, SSL, and TCP/IP3+ years of experience in PC repair, troubleshooting and deployment3+ years of experience with client, server, and network service deliveryExcellent written and verbal communication skillsAbility to explain complex IT concepts in simple termsAbility to set goals and work independentlyMaintain knowledge of complex industry trendsMoving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hoursTraveling up to 10% of the timeFriendly customer service attitude working with othersPreferred QualificationsBachelors degree3+ years of experience with Microsoft Azure3+ years of experience installing, troubleshooting and maintaining a Cisco network environment5+ years of experience with VMWare ESXI and/or VMWare HorizonExperience installing and troubleshooting Autodesk products including, but not limited to: AutoCAD, Revit, BIM360Ability to manage high priority projectsAbility to obtain industry recognized certificates as neededStrong desire to understand workflows associated with an Architectural and Design firm and develop solutions to enhance their workHanbury is a firm that encourages personal growth and offers competitive salary and benefits packages. EOE.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceVision insuranceSchedule:8-hour shiftMonday to FridayOn callAll your information will be kept confidential according to EEO guidelines.PandoLogic. Keywords: Help Desk Specialist, Location: Raleigh, NC - 27608

by Jobble

  • IT Helpdesk Specialist

    4 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in I T help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you! Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented I T ...

  • IT Helpdesk Specialist

    5 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    5 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    4 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    5 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you! Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    4 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    4 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    5 days ago

    Raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • IT Helpdesk Specialist

    4 days ago

    Raleigh, NC, United States HR.Coach Full time

    Are you a people person with experience in I T help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you! Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented I T ...

  • HR.Coach | IT Helpdesk Specialist

    5 days ago

    raleigh, United States HR.Coach Full time

    Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk...

  • ITPROUSPS-NC-45-Project Manager- Senior

    2 months ago

    Raleigh, United States ITProFound Inc Full time

    This is a remote position.Position Overview:The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and building call workflows with the CXone Cloud Contact Center platform. This role involves managing the deployment of integrated helpdesk operations across the...