Due Diligence Mortgage Processor

Due Diligence Account ManagerDeephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven's headquarters are in Charlotte, North Carolina.Job OverviewThe Due Diligence Account Manager is responsible for managing the mortgage loan files process, ensuring compliance with company policies, investor guidelines, and regulatory requirements. This role involves serving as the primary liaison between clients, investors, and internal departments to facilitate the review, verification, and resolution of any issues related to loan files. The Due Diligence Account Manager plays a critical role in ensuring the accuracy, quality, and completeness of mortgage loan packages for timely funding and delivery.What You'll DoServe as the primary point of contact for clients and investors throughout the due diligence processBuild and maintain strong relationships with clients to ensure a positive experience and long-term partnershipAddress and resolve client inquiries or issues promptly and professionallyCoordinate and manage the review process for loans, ensuring all required documentation is complete and accurateVerify compliance with company policies, investor guidelines, and regulatory requirements, including non-QM standardsIdentify and communicate deficiencies or discrepancies in loan files and work with stakeholders to resolve themWork closely with underwriting, operations, and compliance teams to facilitate the due diligence processCommunicate regularly with clients to provide updates on the status of loan reviews and address any outstanding itemsAct as a liaison between internal teams and external partners to ensure timely and efficient loan file resolutionProvide regular status reports to senior management, clients, and other stakeholdersIdentify trends or recurring issues in the due diligence process and recommend improvementsImplement best practices to enhance the accuracy and efficiency of the processStay current with industry regulations and investor guidelines to ensure ongoing complianceWhat We NeedBachelor's degree in business, finance, or a related field (preferred)Minimum of 3+ years of experience in mortgage lending, due diligence, or a related fieldStrong understanding of mortgage loan products, non-QM loans, underwriting guidelines, and regulatory requirementsExcellent organizational and time management skills, with the ability to handle multiple accounts and deadlinesExceptional interpersonal skills, with a customer-focused mindsetProficiency in mortgage software systems and MS Office SuiteAttention to detail and analytical skills to identify and resolve loan file discrepanciesOur PerksFlexible Time to Recharge Personalized Time Off for What Matters (because rest isn't one-size fits all) Future Finance Focused Generous employer-matched 401(k) plan Community Connect Philanthropy Committee that creates charitable initiatives Health from Day One Comprehensive health insurance starting on day one of employment Family Matters Competitive maternity and paternity leave Culture & Celebrations Culture Committee with team-building events and celebrations Ideas Welcome Encouraging thought leadership and innovation Guidance & Growth Mentorship opportunities for career development Perk Up Exclusive discounts on travel, tech, pets, legal, and more