Sr. Solutions Coordinator

Sr. Solutions CoordinatorAt Mohawk Industries, we're committed to more more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.The Sr Solutions Coordinator is an entry-level contributor that is responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests, orders, and customer satisfaction. This role will act as the primary point of contact and an internal processes expert for the sales representatives and customers.What you'll do:Gain understanding of company operations and industry trends; assist with identification of potential process improvements.Provide cross-functional support to major accounts. Apply advanced knowledge and experience to resolve, coordinate, or provide direction to ensure key company accounts receive prompt and effective service.May aid various customer service and account support roles.Act as a liaison between the Company and the account. Requires considerable adaptation in response to major accounts to achieve success.Interface with Credit Department, expediting shipments and account maintenance.Interpret orders and documentation for customers and process orders in accordance with established contracts.Expedite and trace orders to meet customer's needs.Process customer inquiry calls pertaining to Purchase Order status, provide availability and in-depth information on Products, provide pricing on applicable accounts, and expedite shipment requests.Compose and/or edit internal and external correspondence, reports, presentations, spreadsheets, and charts/graphs. This includes outside vendor and customer correspondence as well as confidential material.Establish and maintain positive business relationships, internally and externally, to promote Company goals.Support the Company by participating in group problem solving efforts.Maintain and establish appropriate confidentiality with sensitive material and information.Performs other duties as needed.Own SLA performance and regional service metrics, including order flow, on-time delivery, order accuracy, and customer satisfaction.Lead coordination for core commercial accounts, customs, and government contract orders.Partner with senior leadership to identify service improvement opportunities that enhance customer profitability and operational efficiency.Use advanced analytical tools (Power BI, SAP, CRM) to monitor KPIs, identify trends, and recommend process improvements.Act as the escalation point for strategic accounts, empowered to make operational decisions within defined parameters.What you have:Bachelor's degree in a related field or equivalent education and/or experience.2+ years' relevant experience or equivalent education and/or experience.Certified Customer Service Specialist certification preferred.In-depth knowledge of Company brands and products information preferred.What you're good at:Applies conceptual knowledge of the theories, practices, and procedures within a discipline.Excellent communication, problem solving, and organizational skills.Able to multitask, prioritize, and manage time effectively.High level of integrity and discretion in handling sensitive and confidential data.Proficient using Microsoft Office Suite products.Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.