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Customer Service Representative

3 months ago

Munster, United States Land O'Frost Full time

Company

At Land O’Frost, our brands of lunchmeat and specialty sausage products are recognized as one of the nation’s best- selling and trusted brands. We have accomplished this through our incredible team of employees who are customer focused, motivated, achievers, developers, and purpose driven. We are seeking more passionate people to join our innovative team.


Summary

The Customer Service Representative facilitates the receipt and processing of orders to generate revenue for Land O’Frost. This role will partner with brokers/buyers providing exceptional customer service regarding shipments/delivery, resolving disputes on customer invoices, and process daily orders to service our customers.


Responsibilities

  • Process daily orders to drive the demand for the products to be produced and shipped.
  • Process EDI orders received electronically
  • Process manual orders received via email, fax or telephone.
  • Provide brokers/buyers with information regarding shipments/delivery, late orders and/or delivery issues.
  • Work with brokers/ sales on revising rushing orders.
  • Inform brokers/buyers with any incorrect information that comes through electronically on PO’s and update IFS accordingly.
  • Address emails from brokers/buyers regarding shipments and deliveries.
  • Work with Account Receivable to resolves disputes on customer invoices.
  • Review and process customer invoicing.


Qualifications

  • Associate's degree in business administration, operations management, or a related field preferred.
  • Minimum of 2 years of customer service preferred. Food industry experience a plus.
  • Experience handling customer problems or needs from initial contact to resolution.
  • Ability to research complex customer questions prior to responding.
  • Ability to multitask with great deal of attention to detail switching priorities as needed.
  • Proven strong interpersonal relations and communications.
  • Experience with ERP systems, PX, Outlook, Word, and Excel.