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Leader In Training

4 weeks ago

Poplar Bluff, United States Buckle Full time

Leader In Training (Full-Time)The Leader In Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement: "To create the most enjoyable shopping experience possible for our Guests." The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sales Generation and Guest ServiceGreet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each GuestAnswer questions regarding the store and its merchandiseRecommend, select, and help locate or obtain merchandise based on Guest needs and desiresAnticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experienceDemonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with TeamMaintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practicesRemain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)Achieve personal sales-per-hour, average sales and total net sales goals set by Store ManagementProvide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register areaKnowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunityFill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goalsMeets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.Investigate and navigate how to expand guest selection through inventory Manager, advanced product search, iPad apps, etc.Maintain and build good Guest relationships to develop a client based businessLead by example with a high level of showmanship, excellent customer service and attentivenessRecognize and communicate Guest Levels with the TeamPassion to ask business driven and showmanship questions often to Manager, Team Leaders and all TeammatesCoachable allows Manager to educate them in their sales presentationConsistently perform leadership actions and maintain high standards, whether or not the Manager is presentTeammate Recruiting, Training and DevelopmentConsistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate RecommendDevelop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basisMaintain a positive attitude at all times creating a positive floor cultureDemonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team LeadersParticipate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance TrackerMotivate Teammates to initiate and complete daily tasksPersonal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and GuestsCreate and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check inDemonstrate leadership actions during segment:Awareness of Guests in the store and ensure they are being helpedDemonstrate how to get the Guest involved with productBe vocal and continuously update fellow leader and TeamResponsible for getting Guest namesUnderstanding and working guys side/gals side to benefit both Teammates and GuestsVisual Merchandise ManagementOwn and influence product through zone ownership:Product knowledge, placement, passion, preferenceWeekly ChecklistLife cycle of productTrack ResultsBe able to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mindConfirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountabilityAbility to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questionsShow aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store ManagerGive informational and influential store toursEnsure sales floor is consistently sized and new freight is appropriately displayedOperationsAbility to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needsUnderstand and utilize planner including completion of Opening and Closing ChecklistsWatch for and recognize security risks and thefts, and know how to prevent or handle these situationsFollow all Loss Prevention guidelines, including daily bag and purse checksAbility to execute and teach all Point of Sale ("POS") proceduresAppropriately handle calls from Corporate OfficeKnow Buckle guidelines when handling returns and exchangesMaintain positive attitude when dealing with challenging situations that involve Guests or TeammatesUnderstand and execute all policies regarding payments, exchanges and Loss Prevention practicesAbility to navigate and execute all tools on the home pageKnowledge and ability to give guidance and feedback to all non-sales positionsComplete all scheduled shifts and cover shifts when neededProvide feedback to Store Manager and Leadership Team regarding merchandise handling concernsCommunicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential mannerConsistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statementUnderstand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooksSupervisory and LeadershipComfortable in giving and receiving feedback from peers and ManagementSupportive of LeadershipPromote personal and store growthDemonstrate and maintain a professional, mature and stable relationship with all TeammatesFulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spiritSpecial projects and other duties as assignedSupervisory ResponsibilitiesThis job has no supervisory responsibilities.Full-time Benefits Available (after applicable waiting period):InsuranceSpending and Savings AccountsPaid Time Off401(k) Retirement PlanTeammate DiscountPerformance BonusesLeave OptionsEmployee Assistance ProgramEducation and/or ExperienceHigh school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.Physical DemandsThe physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be