Sr Operations Admin

Job TitleResponsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.Essential FunctionsProvides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephoneReviews, researches, and/or enters data in various systems to support respective functional areaCompiles data and provides various regular and adhoc reports to management for review and determinationServes as frontline customer service to receive, solve, and/or escalate customer inquiries and issuesAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for reviewIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:Additional Quality Assurance/Loss Prevention essential functions:Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customerPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same dayEnsures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policyResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management reviewReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of managementAdditional Linehaul essential functions:Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by managerCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into systemEnters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issuesTracks a variety of metrics, including the IC charge back program, complaints, and maintenance compliance and prepares weekly reports for management reviewServes as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolutionPerforms other duties as assignedMinimum EducationHigh School Diploma or GED requiredMinimum ExperienceFour (4) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferredKnowledge Skills and AbilitiesGeneral business skills such as typing; data entry and review; and use of phone, copier, and faxSoftware skills, including use of Microsoft Office software and web-based applicationsCustomer service skills necessary to effectively and professionally respond to requestsTime management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goalsJob ConditionsMinimal travel requiredPreferred Qualifications:Pay Transparency:Pay:Additional Details:PL hours/ early morningFederal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.Applicants have rights under Federal Employment Laws:Know Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify NoticeRight to Work Notice