Assistant Store Manager

7 days ago

Washington, United States TD Bank Full time

Work Location: Redding, Connecticut, États-Unis d‘Amérique

Hours: 40

Line of Business: Services bancaires personnels et commerciaux

Pay Detail: $30.00 - $45.00 USD

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

Depth & Scope:

  • Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
  • Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
  • Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners and complexity.
  • Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD‘s consultative approach with Customers to deliver Customers end-to-end advice they expect.
  • Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.
  • Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
  • Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
  • Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
  • Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
  • Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
  • Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals.
  • Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
  • Actively participates in community events, promoting the TD Brand while servicing the needs of the community.
  • Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.

Education & Experience:

  • Undergraduate degree or equivalent experience.
  • 2+ years experience working with customers and or sales in any capacity or equivalent.
  • Supervisory or leadership experience preferred.
  • Demonstrated ability to provide Legendary Customer Service.
  • Strong verbal and written communication skills.
  • Sales and Operational Management skills.
  • Ability to manage competing priorities.
  • Previous consumer and residential lending experience preferred.
  • Proficient in Microsoft Office.
  • Knowledge of banking products and services preferred.
  • Demonstrated organization, interpersonal, communication and decision-making skills.
  • Shows proficiency with expense management.
  • Notary License (Preferred).
  • Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

  • Creates an environment where the team interacts with Customers in a warm and engaging manner.
  • Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
  • Establishes and supports strong partnership between colleagues that handle Customer day to day transactions.
  • Leads and reinforces Customer service activities; Supporting Customers through challenging times.
  • Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.
  • Acts as an escalation point for Customer problem resolution.

Employee/Team Accountabilities:

  • Leads and supports a high performing team; provides ongoing feedback and performance reviews.
  • Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses performance.
  • Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.
  • Shares knowledge, information, skills, and subject matter expertise among the team.
  • Supports an environment where team freely escalates business challenges.

Physical Requirements:

  • Domestic Travel – Occasional
  • Performing sedentary work – Continuous
  • Responding quickly to sounds – Occasional
  • Sitting – Frequent
  • Standing – Frequent
  • Walking – Frequent
  • Concentrating for long periods of time – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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