Director of ADR Services

3 weeks ago

San Francisco, United States California Staffing Full time

Director Of ADR ServicesThe Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediation cases. The role involves building effective business relationships with clients, advocates, and industry partners, and promoting the use of AAA's ADR services. This is a hybrid position (1-2 days or more in office, dependent on business need) and an annual incentive opportunity targeting 10%. Compensation for this position is based on location.Responsibilities include serving as the primary case management contact with parties and mediators on assigned cases, making decisions on case issues in consultation with the Regional VP, proactively identifying and pursuing opportunities to grow the organization's ADR services business, and playing a vital role in the regional legal, business, and ADR communities. The Director also develops and delivers engaging presentations, manages assigned cases, advises arbitrators, analyzes needs and trends, and ensures confidentiality of case information.Qualifications include a Bachelor's degree required in business, legal, or related discipline (with an advanced degree preferred), 3-5 years of related work experience in a business development role, preferably in the Legal Services field, or an equivalent combination of education and work experience. The candidate should possess strong business development skills, proven track record of identifying, pursuing, and closing new business opportunities, adept at building and managing client relationships, strategic thinker with strong sales and negotiation abilities, and strong presentation and communications skills (written and verbal). Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint is also required. Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences is necessary.The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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