Switchboard Operator

Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro health account. They are a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together.

This position is Per Diem role as needed and can be up to 24 hrs./week. Schedule will vary with days of the week and shift times depending on business needs. We currently have 4 shifts – 7a-3:30p, 11a-7:30p, 3p-11:30p and 11p-7:30a.

Our office is in the Owensboro Regional Hospital at 1201 Pleasant Valley Rd, Owensboro, KY 42303.

Primary Responsibilities:

• Receives and relays internal and external calls and provides general information
• Operates telephone software applications to route incoming calls and place outgoing calls
• Operates the computerized system for patient transport including answering calls, entering information into patient transport system, assigning Ambassadors, and clearing the task when complete
• Dispatches patient transport and security staff as needed to the correct direction including the use of proper radio etiquette to ensure accuracy
• Maintains desk directories, on-call list, reference guides, and other associated reference materials
• Receives and accurately prioritizes; distributes phone calls to providers and nursing staff as needed
• Communicates codes, alerts, drills, and other announcements according to established policies and protocols including disaster management plans
• Proficient in all software applications specific to the Communications Department
• Maintains work area in a clean and orderly fashion to ensure equipment is functional

The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Beginner level of proficiency with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to cover any of our needed shifts on a per diem basis, up to 24 hours/week. (We currently have 4 shifts – 7a-3:30p, 11a-7:30p, 3p-11:30p and 11p-7:30a.)
• Ability to work 100% on-site in Owensboro, KY

Preferred Qualifications:

• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Prior health care experience

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Proficient conflict management skills to resolve issues in a stressful situation  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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