Patient Services Specialist
2 weeks ago
Patient Services SpecialistLooking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep readingA day in the life Wondering what a day in the life of a Patient Services Specialist at The Iowa Clinic might look like?Arrive at work in the morning no night shifts here And bonus since we allow you to "dress for your day", you can wear jeans when your schedule allowsProvide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.Be a master of multitasking and answer patient questions multi-line live chat system.Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.Work as a part of team that supports clinical staff and physicians in doing what they do best providing excellent healthcare.Participate in a department potluck or team building activity over lunch.Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.Be a positive, professional representative of The Iowa Clinic.Leave in the evening hooray for working standard clinic hoursThis job might be for you if you haveHigh school diploma or equivalentQualificationsA desire to find a meaningful, fulfilling careerExceptional customer service skillsEffective communication skillsA positive and team-oriented attitudeBonus points ifHave experience using a multi-line telephone system experience (inbound and outbound) in a call center settingYou love exceeding people's expectationsYou enjoy having fun where you workFinding meaningful connections is what you live forWhat's in it for youOne of the best 401(k) programs in central Iowa, including employer match and profit sharingEmployee incentives to share in the Clinic's successGenerous PTO accruals and paid holidaysHealth, dental and vision insuranceQuarterly volunteer opportunities through a variety of local nonprofitsOpportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night we could go on and onMonthly departmental celebrations, casual dress code and clinic-wide competitionsEmployee rewards and recognition programHealth and wellness program with up to $350/year in incentivesEmployee feedback surveysAll employee meetings, team huddles and transparent communication
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1 week ago
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