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Customer Service Representative

1 month ago

Monticello, United States Hood Packaging Corp. Full time
Hood Packaging Corporation has a rich history in North America as a leader in the packaging industry. From day one, our company has been at the forefront in the design and manufacture of a wide range of packaging materials. Our goal at Hood Packaging is to provide a product that is manufactured in a safety conscious environment with attention to high quality, timeliness, and that consistently exceeds customer expectations. We are able to meet our goal every day because we employ some of the best packaging people in the industry. We couldn't succeed without our dedicated employees. If you are looking for more than just a job and you want a career. Consider Hood Packaging Corporation.

Hood Packaging is currently recruiting for Customer Service Representative at our Monticello, AR facility who will be responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests as well as managing all internal processes related to customer orders.

Functional Responsibilities
  • Order entry - ensure the sales order correctly reflects the customer's requirements and the order is priced correctly.
  • Respond promptly to customer inquiries, concerns & requests.
  • Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required. Generate corrective action reports;
  • Maintain up-to-date log of customer complaints.
  • Coordinate returns; prepare samples; investigate & report on shipping problems; prepare debit/credit requests; review NCPRs for internal action.
  • General office duties and other communications, reports and follow-up.
  • Complete customer surveys annually & for Management Review
  • Periodically audit shipping and receiving process
  • Maintain Current Item and Customer information in QAD system, FA reports, and Sales Order output.
  • Direct customer contact and maintenance of inside sales for designated customers and product lines
  • Manage customer database; maintain files.
  • Invoicing and credits
  • Assist in ensuring HACCP, GMP's Work Instructions, and safe quality food system requirements are in compliance.

Education & Experience
  • High School Diploma or GED with 3-5 years customer service experience in a manufacturing environment or 2 Yr. Post Secondary Degree/Diploma in a related field with 1-year experience in customer service in a manufacturing environment

Hood Packaging Corporation is an equal opportunity employer and considers applications for all positions without regard to race, gender, religion, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or handicap or any other legally protected status.Learn More