Owner Services Liason

3 weeks ago


Boston, United States Boston Staffing Full time

Owner Services LiaisonThe Owner Services Liaison is the key point of contact for owners participating in Metro Bostons Leased Housing Program. The individual is expected to build and maintain strong relationships with owners and manage all owner communication. Additionally, the individual is responsible for processing contract rent increases in the data system, where available.Reports To: Manager of Owner ServicesResponsibilities May Include:Owner Liaison Serves as a main point of contact for property owners with subsidized tenants; Assists owners in complying with program requirements by communicating changes, sharing updated materials, and explaining how to follow policies and procedures; Receives, responds, and resolves written inquiries and complaints from landlords/owners; Connects property owners to additional staff if the inquiry cannot be solved within Owner Services; Provides copies of rent share letters Provides updates to property owners on contract rent increase requests being reviewed by the Market Analyst; Processes contract rent increases in the data system after they have been approved by the Market Analyst, when applicableOther Duties Provide coverage support as needed within the Owner Services; Attend meetings and trainings; and Performs other related duties as assigned.Qualifications: Recommended: At least three (3) years of experience in residential property management and/or administration of rental assistance programs including at least one (1) year of experience performing data analysis or forecasting methods, or related activities, preferably in a Public Housing, Housing Choice Voucher, or other Federally-assisted housing program; Ability to complete complex and detailed tasks in a timely manner; Ability to plan and prioritize duties; Strong written and verbal communication skills; Accuracy in making mathematical calculations; Strong analytical and problem solving skills; Positive attitude with strong interpersonal and negotiation skills; Ability to work independently within a busy and diverse team setting; Strong computer literacy skills; working knowledge of Microsoft Office, specifically Word and Excel, tablets and Cloud interface. Experience using computer software to organize, store, and analyze data; Bachelor degree or equivalent experience required.


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