Service Desk Supervisor
3 weeks ago
Service Desk SupervisorJoin the #1 hospital in Wisconsin Help ensure the effective operation of the Service Desk team as they provide the highest quality of customer service to UW Health employees and patients.We are seeking a Service Desk Supervisor to:Lead daily operations of the Service Desk, including planning, organizing, assigning, and scheduling work to ensure appropriate coverage across phone and self-service channels.Guide and support staff in troubleshooting and resolving technical issues, promoting consistent and efficient service delivery.Coach, mentor, and develop team members to help them achieve individual and team goals.Monitor performance by reviewing calls and tickets, providing timely feedback, and identifying opportunities for process improvement.At UW Health, you will have:An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.Qualifications:Associate's Degree in Healthcare, Information Technology, Business, or related field RequiredTwo (2) years combination of relevant experience and education may be considered in lieu of degreeBachelor's Degree or Master's degree in Healthcare, Information Technology, Business, or related field PreferredWork Experience:Demonstrated success in mentoring and coaching employees RequiredDemonstrated success with implementing strategies to aid staff in meeting metrics and goalsDemonstrated success in effectively handling multiple issues simultaneously RequiredDemonstrated success forming and sustaining collaborative, trusted-advisor relationships with stakeholders and IS colleagues Required5 years of relevant experience in a health care settingExperience leading Tier 1 and Tier 2 support teams in a 24x7 health care setting PreferredExperience supervising staff in Information Services PreferredLicenses & Certifications:ITIL certification PreferredHelp Desk Institute Support Center Manager PreferredUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
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Service Desk Supervisor
1 week ago
Madison, United States UW Health Full timeWork Schedule: This is a full-time position scheduled to typically work Monday through Friday, with core hours between 10:30am - 7pm. This position is hybrid and is expected to come onsite 2-4 times per year for team meetings. Applicants hired into this position can work from either Illinois or Wisconsin. Details will be discussed during the interview...
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Enterprise IT Service Desk Supervisor
1 week ago
Madison, United States Ultratec, Inc. Full timeUltratec is looking for a hands-on IT professional who enjoys helping people and leading others. As our Service Desk Supervisor, you'll guide the daily work of our support team, assist with technical troubleshooting, and help create a smooth IT experience for employees across the company. This is a great role for someone with solid IT support experience who...
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Enterprise IT Service Desk Supervisor
11 hours ago
Madison, United States Ultratec Full timeUltratec is looking for a hands-on IT professional who enjoys helping people and leading others. As our Service Desk Supervisor, you'll guide the daily work of our support team, assist with technical troubleshooting, and help create a smooth IT experience for employees across the company. This is a great role for someone with solid IT support experience who...
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Enterprise IT Service Desk Supervisor
1 week ago
Madison, United States Ultratec Full timeUltratec is looking for a hands-on IT professional who enjoys helping people and leading others. As our Service Desk Supervisor, you'll guide the daily work of our support team, assist with technical troubleshooting, and help create a smooth IT experience for employees across the company. This is a great role for someone with solid IT support experience who...
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Front Desk Supervisor
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Madison, WI, United States Marcus Hotels Full time6 days ago Be among the first 25 applicants Front Desk Supervisor Location: Hilton Madison Monona Terrace Madison, Wisconsin Schedule: Full-Time | Flexible Schedule Required Lead the Guest Arrival Experience with a Focus on Service and Team Support Are you a customer-focused professional who enjoys leading a team and creating welcoming first impressions? We...
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Hotel Front Desk Supervisor
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Madison, United States North Central Group Full timeHotel Front Desk Supervisor AC Madison Downtown Join a 2025 USA Today Top Workplace Winner!Starting at $20.00/hour, experienced candidates may qualify for a higher wageFlexible availability required on Monday to Friday, Weekends are a must, and Holidays Open to Morning, Evening, and Overnight shifts1 Year of Hotel Front Desk Experience Why You’ll Love...
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Service Desk Analyst
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Madison, United States CAI Full timeService Desk Analyst Req number: R6631 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As...
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Intern - IT Service Desk
5 days ago
Madison, United States Quartz Health Solutions Full timeIntern - IT Service DeskJob Locations US-WI-MadisonID 2025-2278Category Information TechnologyType InternOverviewQuartz is seeking one intern to join our IT Service Desk team as an IT Service Desk Intern, from June to August 2026. This paid internship will offer valuable experience and growth opportunities to prepare you for the next steps in a career....
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Intern - IT Service Desk
1 week ago
Madison, WI, United States Quartz Health Solutions Full timeIntern - IT Service DeskJob Locations US-WI-MadisonID 2025-2278Category Information TechnologyType InternOverviewQuartz is seeking one intern to join our IT Service Desk team as an IT Service Desk Intern, from June to August 2026. This paid internship will offer valuable experience and growth opportunities to prepare you for the next steps in a career. ...
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Intern - IT Service Desk
1 week ago
Madison, United States Unavailable Full timeOverview Quartz is seeking one intern to join our IT Service Desk team as an IT Service Desk Intern, from June to August 2026. This paid internship will offer valuable experience and growth opportunities to prepare you for the next steps in a career. Internship Benefits: Competitive pay ($19 - $21/Hour) Networking and team building opportunities Weeklong...
