Restoration Manager

2 weeks ago

Norfolk, United States Servpro Full time

Restoration ManagerAs the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.Key ResponsibilitiesEnsure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.Negotiate with customers and/or clients for approval of restoration activitiesSchedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractorsReview job site documentation to support the services provided and ensure proper client requirements and billing processMaintain all communications with customers, teammates, vendors, and insurance representativesManage production expenses including labor, equipment, vehicles, and other assetsManage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.Actively engage in recruiting, hiring, and training restoration teammatesPosition RequirementsHigh school diploma/GEDValid driver's licenseAt least 1 year of management and/or supervisory experienceAt least 3 years of industry experience a plusIICRC certification a preferredSkills/Physical Demands/CompetenciesAbility to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)Ability to repetitively push/pull/lift/carry objectsAbility to work with/around cleaning agentsEach SERVPRO Franchise is Independently Owned and Operated.Compensation: $17.00 - $25.00 per hour

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