Supervisor

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country‘s largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Supervisor, Revenue Equipment Repair is responsible to supervise revenue equipment repair employees and manage the preventive maintenance and overall repair maintenance and installation on all revenue fare collection related equipment. This includes, but is not limited to bus fareboxes, Ticket Reader Issue Machines (TRIM), bus mobile smart card validators (BMVs), cash fare collection equipment (receivers, cashboxes, cash counting and processing equipment), Ticket Vending Machines (TVMs), Platform Fare Collection Validators (FCVs), Card Vending Machines (CVMs), All Point-of-Sale terminals (CPOS/MPOS). Develop and maintain security policies and procedures for these equipment systems.

What you would do in this job

• Determine and enforce repair/maintenance requirements for: 1) Troubleshooting, diagnostics, repair of all revenue fare collection equipment at five garages and the OSC including data collection equipment hardware and software, all Ticket Vending Machines, and Rail Smartcard Validators on all Rail Stations. 2) All components installed in buses including smart card validators and fareboxes and farebox related devices.
• Develop and track Preventive Maintenance (PM) schedules, Farebox/TVM‘s and all other fare collection equipment errors and failures by type and frequency. Develop minimal and optimal requirements and develop corrective action to ensure acceptable parameters are achieved and maintained.
• Develop an employee schedule that enables the department to meet individual work location and overall transit system requirements, assign employees to each shift per ATU contract and schedule replacements for short- and long-term absences. Fill vacant positions per Council, Metro Transit, ATU contract and department procedures. Track all employee‘s attendance and enforce attendance policy; adhere to FMLA policy requirements and recognizing proper use and reporting potential abuse to Human Resources and Manager.
• Coach, train, mentor, recognize achievement and discipline employees based on each employee‘s ability to meet/exceed clearly defined standards of performance and conduct. Continuously improve ability to perform these employee development skills. Develop employees that have potential for promotion or positions of higher responsibility. Train all new employees hired into the department and conduct performance counseling as required by department policy or when needed to recognize achievements or to improve performance/conduct.
• Establish procedures for 1) receiving malfunctioning equipment, 2) assigning repair work, and 3) tracking from issuing the equipment back to the original provider while monitoring repair work to meet warrantee requirements.
• Prepare and evaluate an equipment inventory management system for all fare collection parts in maintenance shops/repair rooms and in the Material Management system to provide for sufficient part availability for immediate repairs and timely replenishment to minimize or prevent out of stock situations.
• Develop electronic applications that will enhance efficiency and cost effectiveness of fareboxes and TVM‘s and validators used to collect passenger revenue.
• Performs related work as apparent or assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (in electronic, mechanical, or equipment repair) and completed education (degree field of study in electronics, engineering, or a closely related field):

• High school diploma/GED with eight (8) years of experience including one (1) year of experience in management or supervision.
• Associate degree with six (6) years of experience, including one (1) year of experience in management or supervision.
• Bachelor‘s degree or higher with four (4) years of experience, including one (1) year of experience in management or supervision.

*Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Metro Transit Leadership Academy = 1 year
Project Management Development Program (12-month session) = 1 year
Project Management Development Program (6-month session) = 6 months
Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervisor Certificate

Licensure:
Valid driver‘s license and a safe driving record.

What additional skills and experience would be helpful in this job (desired qualifications):

• An associate degree or two-year college/technical school certification or degree in electronics technology, engineering or closely related technical training field.
• Experience as a Supervisory/Lead for electronic/mechanical related work unit of at least five full-time employees for two consecutive years.
• Experience in technical project management work that required working and collaborating with multiple work groups.
• Promotes an equitable, positive and respectful work environment that values diversity among all employees.

What knowledge, skills and abilities you should have within the first six months on the job:
Knowledge of:

• Management practices, principles of supervision, performance management and ability to perform coaching, counseling, mentoring, staff development, training, performance improvement, and discipline.
• Mechanical/Electronic repair maintenance.
• Fundamentals of Electronics.
• Familiar with basic electronics including reading diagrams, schematics, and identifying components.
• Use of a multimeter, soldering methods, and tools necessary for replacing/repairing components of fare collection equipment.
• Union contract negotiations and work rules.
• EEO and equity and inclusion policies, procedures and training.

Skills in:

• Project management.
• Develop daily weekly, monthly and annual work plans and prioritization.
• MS Office, Excel, Word, Outlook, PowerPoint intermediate level.
• Project Management.

Ability to:

• Promote an equitable, positive and respectful work environment that values diversity among all employees.
• Collaborate amongst various departments to complete project work.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us
Additional information

Union/Grade: Transit Managers and Supervisors Association (TMSA)/Grade H
FLSA Status: Exempt
Safety Sensitive: Yes, subject to random Non-DOT drug tests.

What your work environment would be:
The job duties performed by the employee in a repair facility office with occasional local in-state travel to various garage locations. Work may occasionally be outdoors with exposure to outdoor weather conditions. Work is frequently performed near moving parts or equipment and is occasionally exposed to fumes or airborne particles. Position may be exposed to risk of electrical shock. The employee is exposed to moderate noise while performing their job duties.

What your physical requirements would be:
Position is regularly required to sit and may be required to stand and walk for extended periods. Position is required to speak, hear, read, and write, and has vision requirements (close, peripheral, depth perception, and ability to adjust focus). Position is required to use hands to finger, grasp, handle, or feel and must have strength and manual dexterity to handle tools. Must be able to lift/carry/push/pull up to ten pounds and occasionally up to twenty-five pounds.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We review your Work Record Evaluation (ATU employees Only).
3. We rate your education and experience.
4. We conduct a structured panel interview.
5. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you‘re applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please email .

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