Desktop Support Technician II

Job Title: Desktop Support Technician II Location: Notrees, TX Type: Long term Contract Industry: Oil & Gas Work Environment: On-site (Field-Based) Benefits: Dental, Healthcare, Vision & 401k Job Summary We are seeking a Field IT Support Technician to provide hands-on technical support in a rugged, fast-paced project site environment in Notrees, TX. This role is critical in ensuring the reliable operation of computing equipment and mobile devices, especially Apple iPads, for field teams. You will be working independently with remote supervision, supporting hardware, software, and basic networking needs across the construction site. Key Responsibilities Provide hands-on support for iPads, laptops, and desktops used in the field Troubleshoot and resolve local hardware and software issues Support onboarding and IT provisioning for new field staff Validate mobile device setups and app installations Maintain shared workspaces and conference room IT readiness Perform minor networking tasks (e.g., cable swaps, router checks, Starlink installs) Log support activities and escalate issues using ServiceNow Join team calls and contribute feedback to central IT Operate independently on-site with remote guidance from the Director of Digital Operations Basic Qualifications 2+ years of IT support experience (field or deskside) Hands-on experience supporting Apple iPads in business or industrial settings Working knowledge of Windows 10/11, Office 365, and basic networking Valid Driver's License and personal transportation (site is 30+ miles from Odessa) Comfortable working independently in rugged/outdoor environments Strong verbal communication and documentation skills Ability to support field engineers, project managers, and craft personnel Understanding of ticketing systems (ServiceNow), MDM tools (JAMF, Intune), and app deployments Preferred Qualifications Familiarity with JAMF, Intune, or other Mobile Device Management (MDM) platforms Knowledge of Apple ID, iPadOS, and mobile profile settings Experience in the Energy, ECPM, or Infrastructure industries Previous work in industrial environments adhering to strict HSE and PPE protocols Safety certifications or HSE training (manual handling, lifting, etc.) Work Conditions Must be able to operate safely in a field-deployed environment Adherence to all site safety and PPE protocols is mandatory Occasional physical activity such as cable management and basic hardware setup Expected to contribute to a safety-first culture, including leading by example and sharing safety moments Education Requirements Required: High School Diploma or GED Preferred: JAMF or MDM certification, or equivalent on-the-job experience