Assistant General Manager

Assistant General ManagerYugo is the trusted name for student housing, globally Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, it's about people, planet, and passion and we are looking for #Futureshapers who want to positively influence and shape the lives of othersWe're currently hiring for an Assistant General Manager to join the team in Charleston, SCAs an Assistant General Manager with Yugo, you'll play a key role in ensuring smooth operations and enhancing the student living experience. By leveraging your expertise in leasing, resident relations, marketing, and budgeting, you'll support your team in delivering excellent property performance while maintaining a vibrant and welcoming environment for all residents.ResponsibilitiesSound good so far? Here's what you'll need to thrive in this roleHigh school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.Relevant experience working at a property, even better at a university/collegeEntrata experience, or relevant rental software experienceStrong interpersonal and communication skills, including the ability to build and maintain quality relationshipsStrong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requestsCarbon Literacy Certification or willingness to undertake trainingReporting to the Property Manager, here's what you'll be doingMaintain accurate resident records, process rent payments and ensure timely collection of all fees.Oversee lease renewals, resident retention efforts, and the eviction process according to company policies.Manage invoices and deposits, ensuring financial accuracy and compliance with procedures.Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents.Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities.Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere.Oversee vendor management and ensure all property service needs are met.Maintain property standards through regular inspections and addressing any operational needs.Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity.Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs.Comply with all state, federal, and company policies, including Fair Housing regulations.Assist with managing the team, leading regular meetings, and driving community goals.Ensure office and model units are always presentable, fostering a welcoming environment for prospects.And so much moreQualificationsHere's a snapshot of what we offerCompetitive salary of $25 - $27 / hourGenerous benefits package Including health, dental and vision401k + 4% employer matchingThree weeks of PTO11 paid HolidaysMinimum one-week paid wellness timePaid Parental Leave1 Paid Volunteer Day1 Paid YuDayCompany paid STD, LTD and Life insuranceThe Yugo team is a force for good and our mission is to harness this passion to deliver an extraordinary living experience supporting the transition to and from student life It's a big job, but you will be part of a team of awesome Yugoers across the globe, who will support you to ensure we're consistent in the service we provide to our students.So, if you are currently looking for an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now We can't wait to meet you