Director of IT Operations

3 weeks ago


Vancouver, United States LHH Full time

Our client is seeking a Director of IT Operations to lead their IT Infrastructure and Service Desk Team. This role involves providing exceptional customer service and fostering strong partnerships within a rapidly growing, high-tech manufacturing environment.


Responsibilities:

  • Oversee IT Infrastructure and Service Desk across multiple domestic and international locations.
  • Collaborate with technical and business teams to design a technical architecture roadmap aligned with strategic business requirements.
  • Evaluate, prototype, and select infrastructure solutions while adhering to architecture standards.
  • Lead and prioritize departmental initiatives and manage IT Ops personnel effectively.
  • Manage department budget, capital expenditures, and procurement of new technologies and services.
  • Conduct security reviews and participate in cyber-incident response activities.
  • Foster a culture of continuous improvement and collaboration across departments.
  • Identify and address training needs for IT staff.


Qualifications:

  • Bachelor’s degree in computer science, information systems, or related field required; MBA preferred.
  • Minimum 10 years of experience in information technology, with at least 5 years in a leadership role.
  • Strong analytical and communication skills.
  • Ability to manage multiple projects and coordinate with cross-functional teams.
  • Willingness to be hands-on and contribute as a team player.
  • Experience with ITIL, PMP, CISSP certifications or similar is a plus.
  • Familiarity with highly regulated industries is preferred.


Benefits: PTO, Bonus, 401K, great health benefits, and more



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