Client Success Manager

3 weeks ago

Mesa, United States Advyzon Full time

Client Success Manager (Hybrid/Remote)Advyzon was recently named to the "Best Places to Work in Fintech" list. Advyzon was founded in 2012 with the purpose of building an intuitive all-in-one technology for advisory firms. Based in Chicago, Illinois, we are a dedicated team of entrepreneurs with decades of experience implementing, servicing, and developing financial technology for financial advisors. With a continuous focus on product innovation and providing superior service to the firms we partner with; we strive to be the best value in advisor technology.We're seeking a Client Success Manager to join our team You will be responsible for managing key relationships and helping drive product adoption among new users that join our platform.Primary Responsibilities:Develop processes to monitor all on-boarding projects while developing new client relationships during product implementation stage.Help drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within customer user base.Engage external client users in formal training settings and provide expert day-to-day servicing on all product aspects.Contribute to product research, service-improvement initiatives, and other projects as needed as well as provide feedback to the software development team for technical-related product enhancements.Skills/Qualifications:Financial Services: Finance, Accounting, Economics, or Information Systems degrees preferred. (Two years or more experience in the Financial Services). Previous work experience in the Financial Services / Finance industry is a plus.Hold a deep understanding of investment management and/or financial services in order to anticipate the context of user's needs.Aptitude and willingness to gain complete knowledge of software capabilities in order to provide excellent service to platform users.The ability to prioritize tasks based on the needs of the business and switch gears quickly while maintaining strong attention to detail.Strong customer support focus and the ability to exercise sound professional judgement while working with both external users, and internal operational and finance technical teams.Proven organizational skills, and the keen ability to understand and juggle different business priorities that provide the most value to the organization.Proficient skills in Microsoft Excel.Benefits SummaryHealthcare coverage starting at $0 out of pocket for individualsHSA with annual company contribution ($200/individual, $350/family)Vision and Dental offeredDeep discounts on supplemental plans (LTD, Critical illness, Hospital stay and Accident)$50K life and AD&D coverage at no charge401K with 100% match for first 3% and 50% match for the next 2% contributed (up to a 5% match)Unlimited PTO policy

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