Technical Support Specialist

4 weeks ago

Torrance, United States DHD Consulting Full time

About the job Technical Support Specialist (Level II) Essential Duties and Responsibilities: - Provide technical support via emails, phone calls, and on-site visits when necessary. - Plan and visit customers to offer technical assistance. - Document product specifications and usage for field sales and customers. - Conduct test runs and trials based on field sales and customer requests. - Review blueprints, plans, and other documents to run trial tests and provide machining suggestions. - Develop cost estimates or projected increases in production from proposed product usage. - Recommend changes in equipment, processes, or materials to reduce costs or improve operations. - Offer technical services related to product use, operation, and maintenance. - Conduct technical training sessions for clients and internal employees. - Provide weekly and monthly reports to supervisors and maintain reporting portals. - Communicate relevant distributor information to internal teams. - Assist in preparing technical manuals and publications. - Analyze technical support data and prepare periodic reports. - Support product and market trend research and monitor competitor activities.

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