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Squad Lead

3 months ago

Durham, United States Fidelity TalentSource LLC Full time

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Product Owner (Squad lead) to work in Fidelity’s Workplace Investing business unit in Durham, NC.

Who we are looking for:

An energetic leader who is passionate about serving customers, inspiring their teams, and transforming WI into an Agile and frictionless organization. You will work directly with Squad members to prioritize the backlog and ensure the timely delivery of capabilities to our customers. You are someone who knows how to leverage Customer feedback, market and competitive analysis, and technical data points to drive the strategy based on the overall value we are delivering to our customers. You are passionate about representing the voice of the customer, whether internal or external, and make sure that Squad members understand their needs and preferences. You will collaborate and communicate with other Squad Leaders to make tradeoffs that maximize overall value to our customers. You will partner with Discipline Leaders to align the right talent and technology solutions to drive results and customer outcomes. You will work to drive collaboration and knowledge sharing at all levels of the organization to break down siloes and achieve the best results for Fidelity.

We're looking for leaders who...

  • Truly customer-obsessed and dedicated to understanding and learning about customer needs and requirements
  • Have a strong execution focus and are willing to roll-up your sleeves to help the team get the work done
  • Have experience leading development of business solutions and offerings
  • Proven experience empowering and bringing out the best in people to enable high performing teams.
  • Bring a data-driven approach to decision making, both in day-to-day management and in making strategic tradeoffs
  • Intellectually curious and love learning new skills and capabilities, e.g., Agile principles and technology platforms
  • Look for opportunities to innovate and take thoughtful risks in order to get things done better and faster
  • Take full accountability for delivering agreed-upon business results & customer value
  • Committed to coaching and developing Squad members to become the next generation of Squad Leaders
  • Committed to WI’s focus on becoming an Agile and frictionless organization by working through greater collaboration and breaking down of siloes
  • Embrace the agile model and help lead WI through the necessary collaboration across domains and with disciplines
  • Embody Fidelity leadership principles
To succeed in this role, you will possess...
  • Strong execution skills and Product Management expertise
You will be responsible for...
Enabling WI’s transformation to an Agile and frictionless organization
  • Modeling behaviors to support WI’s transformation including participating actively in agile ceremonies such as daily standups, sprint planning meetings, demos and retrospectives
  • Actively creating and maintaining the culture within your Squad Team based on Fidelity and Agile leadership behaviors
Delivering business results and customer value
  • Defining and delivering against Tribe/Squad specific KPIs
  • Specific and measurable KPIs to be defined for each Squad
Setting an overall vision to direct and inform the Squad’s work
  • Work with Tribe Leaders to help develop the vision and strategy and ensure your squad stays aligned on business goals and is progressing and delivering business results and customer value measured through specific KPIs
  • Prioritizing the backlog of user stories that the Squad will deliver upon, you will work across the enterprise to assess interdependencies with other Squad Leaders, align sequencing of deployment and readiness activities.
  • Translating this understanding into a clear vision for your Squad to inform and prioritize the work
  • Sharing information about the Squad’s output and priorities with other Squad Leaders to ensure alignment across the organization
  • Working with Operations, Phones and other functions to define and execute required readiness activities

Overseeing what is delivered by the Squad and by when
  • Writing epics and user stories to seed product backlog in order to begin the grooming process
  • Based on KPIs that align to business value/ROI, prioritizing work through a wellorganized backlog of user stories, and clearly communicating what needs to be done and by when
  • Defining and clearly communicating acceptance criteria for output based on business and customer needs (also providing elaboration on themes and features in order to define description and acceptance criteria throughout backlog grooming)
  • Making tradeoff decisions to strike the right balance between product quality, cost, and delivery timelines, as needed
  • Inspect the progress at the end of sprints with the authority to accept or reject work done
  • Ensuring the squad has established critical quality controls and your team is focused on quality of delivery and customer experience.
Supporting and enabling the Squad to get its work done
  • Working with leaders to align the talent needed to get results and customer outcomes
  • Regularly engaging with the Squad to offer feedback on work-in-progress, clarify requirements, and answer questions
  • Working with group functions, shared services, and other partners to make sure the Squad has what it needs to do its work
  • Removing blockers or impediments that prevent the Squad from progressing on its work
Developing and coaching Squad members
  • Partner with leaders to recruit and retain key talent, and build a strong culture for Squad members
  • Working with leaders provide feedback on Squad Members to help improve individual and Squad performance


How Your Work Impacts the Organization

Stock Plan Services (SPS) provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and enhancements to existing products.



COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.



Dynamic Working – Post Pandemic

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.


 



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.