Client Success Manager

Client Success ManagerCrossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcarePrimary Healthbuilt on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-soundin-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.Job ResponsibilitiesPartners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goalsConsults with client on planning, execution and analysis of tailored engagement strategies and tacticsDevelops and executes against path to achieving/exceeding revenue targets as related to member engagementCompletes client discovery and expectation setting around engagement activities Leads client engagement initiativesPartners with clients to develop and execute onsite and virtual events to increase engagementPartners with Marketing to design events and experiences that drive account activations and usersResponsible for supporting new account implementationManages a cadence of proactively scheduled client interactionsLeverages internal data sources to draft client facing materialsPartners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requestsPartner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement effortsProvides support across the Account Management team to manage internal projects and revenue reportingPerforms other duties as assignedRequired Qualifications3+ years of client success, marketing and member experienceBachelor's degree in a relevant disciplinePreferred QualificationsExperience in consumer health technology, idealExceptional communication skills that are conducive to driving outcomes with clientsAbility to build internal and external relationships, partnerships, business developmentDemonstrated ability to work cross functionally and build relationshipsOutstanding creative thinking and problem-solving skillsExceptional organization and project management skills with ability to work collaboratively and independentlySelf-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting prioritiesPhysical Job RequirementsUp to 50% travelMay require standing, walking and sitting for extended amounts of timeOccasionally lift and carry items weighing up to 50 lbsManual and finger dexterity and hand-eye coordinationIncludes full range of body motion includingRequires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team membersCrossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.