Credit Specialist

4 weeks ago

Providence, United States TALENT Software Services Full time

Are you an experienced Credit Specialist with a desire to excel? If so, then Talent Software Services may have a job for you Our client is seeking an experienced System Engineer to work at their company in Providence, RI.


Position Summary: The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for both RI Energy’s electric and gas segments, including active and inactive residential and non-residential customers. Responsibilties include providing analysis and contributing to the coordination and management of active, inactive and uncollectible debt levels. Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for RI Energy.


Primary Responsibilities/Accountabilities:

  • Understanding the Rhode Island Utility regulations and ensure collection practices are in compliance with RI Code.
  • Benchmarking other utility and other industry practices to identify opportunities for improvements in RI’s processes.
  • Working closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers.
  • Developing communication and training for Call Center and Field Services employees.
  • Responding to policy clarification requests from Call Center employees.
  • Developing and maintaining policy and process documentation
  • Maintaining visibility to field and CCC for immediate issue resolution during collections season
  • Maintaining and reviewing cash controls to monitor customer payment activity.
  • Monitoring payment agreements made by Call Center agents and Self-served by customer to ensure compliance with process.
  • Maintaining training materials for field collection.
  • Reviewing and approving training materials for Call Center employees.
  • Developing joint action plans with Call Center and Field Operations and conducting follow-up actions.
  • Managing yearly PUC requirements such as 4770 reporting, as well as monthly information requirements.
  • Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among co-workers.


Qualifications:

  • Bachelor’s Degree or a minimum 3 years experience in a collections environment,
  • Proficient in a Customer Information System.
  • Proficient in MS Office applications.
  • Working knowledge of RI credit and collection processes.


Preferred:

  • MBA
  • Excellent Oral and written communication and interpersonal skills.
  • Good business judgment.
  • Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections

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