Supervisor
4 weeks ago
Principle Activities and Duties:
* Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services at account opening and at all service interactions in the branch. This will be achieved by effectively utilizing the customer conversations and through lobby engagement while always maintaining the highest level of professional, integrity, and ethics.
* Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts.
* Demonstrate sound decision-making skills as it relates to risk, profitability, operational integrity, and customer service with every decision.
* Travel to various branches within the Hampton Roads area depending upon staffing needs.
* Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
* Adhere to all established branch operational processes and procedures.
Qualifications:
* High school diploma/GED required.
* College degree required, or a minimum of one year demonstrated ability to deliver outstanding customer service in financial services or retail industry.
* Leadership demeanor is required.
* Must have excellent written and verbal communication skills to include professional grammar and demeanor.
* Must have the ability to travel as needed to training center.
* A valid drivers license and access to a reliable vehicle are required as this is a float position and requires travel to various branches within the district.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank‘s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
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