IAM Business Analyst

Job Description:
IAM Business Analyst works under the general supervision of the IAM Manager in IT Infrastructure- Systems Services- IAM Group, for performing business analysis duties during implementation and/or maintenance of new and revised IAM systems for the Identity and Access Management (IAM) team.

Responsibilities include: Conducts requirement planning, requirement elicitation, requirement documentation, requirement lifecycle management, process analysis and documentation, project design work, testing, deployment activities of IAM system features, while working with stakeholders like developers, testers, systems analysts, program area customers, subject matter experts and vendor staff. The Business Analyst troubleshoots problems and implements solutions. The business analyst helps with organizational change management activities. Additionally, the Business Analyst may help with managing projects. Skills associated with working in an agile environment is preferred. Strong analytical and problem-solving skills along with excellent communication is a must. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be
required. Travel to other work location may be required. Performs other duties as assigned. Essential Job Functions:
Business Analysis (70%) Conducts business strategy analysis, requirement analysis and elicitation, design definition, requirements lifecycle management, solution evaluation, business analysis planning and monitoring, while collaborating with variety of stakeholders. Facilitates Requirements Gathering Sessions with stakeholders. Identifies, analyzes, documents, and maintains business requirements and solution requirements (functional and non-functional, design documents, user stories, acceptance criteria, use cases, flowcharts etc.) for current and future HHS IAM systems. Coordinates with the technical and non-technical teams. Identifies, analyzes and documents As-Is and To-Be business processes and performs business processes’ gap analysis for business process improvements. Reviews documentation (Policy, Handbooks, and Legislation) and performs gap analysis. Develops test plans and test cases to ensure a quality product is delivered to the customers that we serve. Conducts functional testing, if needed. Facilitates user acceptance testing (UAT) with customers. Creates, edits, and maintains technical documentation for current and future applications i.e., technical reference manuals, user guides, training materials and production control manuals. Performs organizational change management (OCM) activities, including but not limited to conducting demos, creating and sending user guides, training materials, communication emails to the stakeholders and end users. Advanced writing, problem-solving and critical analytical skills.

Systems Analysis (5%) Assists developers and participates in the technical analysis, design, functional testing of new development and existing product maintenance. Documents logical designs and system changes. Develops and maintains change requests as required for assigned project(s). Participates in advanced System Analysis as needed. Demonstrates understanding of programming concepts, data models, and integration of systems to ensure thorough analysis as assigned. Demonstrates knowledge of the System Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).

Project Management and Support (10%) Reviews and provides feedback on project-related documentation (Charters, Project Plans, Requirements and Design Documents, Risk and Communication Plans, etc.) in compliance with DIR Texas Project Delivery Framework and DHHSC Governance policies. Acts as Subject Matter Experts for internal HHS applications. Learns external systems which interface with internal applications as needed. Communicates progress and issues affecting work assignments to leadership in accordance with documented communication plans.

Application Maintenance (3%) Conducts demos and training sessions for internal and external stakeholders (Program Areas, Other State Agencies, Vendors). Reviews policy, curriculum and other communications to execute tasks and responsibilities in accordance with department standards and expectations. Works on enhancements and production issues for maintaining IAM systems. Participates and coordinates release-related activities including pre-release planning, participation in mock release activities, smoke testing during release, disaster recovery testing, and warranty work following a release, and other tasks as assigned.

Professional and Technical Development (2%) Schedules and completes required agency training in a timely fashion.

Communications (5%) Demonstrates clear, concise, effective verbal and written communications skills. Uses content (words, level of detail) appropriate for audience. Seeks coworker's peer review of information before submitting to external IT staff or leadership. Keeps supervisor and co-workers informed of work activities. Interacts with people at all levels in the organization in a positive manner.

Other Duties As Assigned (5%) Other duties as assigned required to maintain IAM team operations include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Provides Release support outside normal working hours. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
• Knowledge of the Business Analysis body of knowledge (BABOK).
• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams);
• Knowledge of Agile software development.
• Knowledge of compliance and accessibility standards established by the Americans with Disabilities ACT (ADA).
• Skill in analyzing business processes and developing business cases for new or modified customer-related products and services.
• Strong skills in meeting facilitation and presentations for meetings involving cross functional teams and including external stakeholders.
• Skills in problem solving with project issues and risks, and with software and network systems.
• Strong skills in using office productivity software including Microsoft Office Suite and Project Management Information Systems, such as MS Project, HP ALM, JIRA, and PPM.
• Strong skills in using collaboration technology including, SharePoint, Microsoft Teams.
• Strong skills in using Wireframes, User Stories, and MS Visio. Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in HHSC IT program goal and priority setting.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to collaborate with other members of formal and informal groups to reach common missions, vision, values, and mutual goals. Demonstrates attention to detail and accuracy. Strong communication skills with demonstrated experience in documenting technical and business concepts and conclusions orally and in writing.
• Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting.
• Ability to manage multiple tasks, projects, and priorities.

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