Transportation Services Office Leader

5 months ago

Canyonville, United States State of Oregon Full time
Job Description:

Transportation Services Office Leader
Oregon Department of Transportation
Driver & Motor Vehicle Services Division (DMV)
Field Services Group / Central Region

The role: 

Do you have exceptional customer service skills? Are you comfortable working in a fast-paced environment? If so, consider applying for the transportation services office leader position at the In this role, you will have the opportunity to grow your leadership skills while interacting with and assisting customers. We provide the training you need to make informed decisions using vehicle law, agency policies and regulations.

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your
 

A day in the life:

  • Assist customers with vehicle registration and titling, interpreting, and applying applicable laws, rules, regulations and policies.

  • Produce photo licenses, instruction permits and identification cards.

  • Review and verity the validity of applications, identification and supporting documents.

  • Serve as the primary point of contact for challenging transactions and customer situations.

  • Provide oversight and assistance to team members to ensure smooth counter operations.

  • Complete reports and maintain accurate records.

  • Ensure the security of sensitive documents, inventory and funds received.

  • Conduct driver license examinations and behind the wheel tests.

  • Provide input to the customer service manager for performance appraisals.

  • Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.

  • Travel and work in other offices in the region. Attend trainings that may be outside the region.

  • Work may involve overnight travel, after hours work, standing for extended periods of time and lifting up to 40 pounds.

What’s in it for you:

  • Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

  • Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

  • opportunity
     

Minimum qualifications:
Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.

AND

Experience or training using computers to retrieve and input data.
 

AND


Three months experience collecting money and making change.


Completion of an associate's degree will substitute for one year of the public contact experience.

Special qualifications: Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.
 

What we’d like to see:

If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.

  • Experience working in a fast-paced environment with changing priorities and deadlines.

  • Experience providing excellent customer service in difficult or escalated situations.

  • Experience handling multiple assignments with frequent interruptions.

  • Experience effectively communicating complex rules and policies with customers.

  • Experience working on a leadership team and contributing to a positive team culture.

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