Supervisory Health System Specialist

3 weeks ago

Memphis, United States Veterans Health Administration Full time

Summary

The incumbent serves as a Supervisory Health Systems Specialist - Asst C&P Manager at Memphis VA Medical Center. They are responsible for assisting the Credentialing and Privileging Manager with the operation of the Credentialing and Privileging Program Office at a Veterans Affairs Medical Center (VAMC) or Health Care System (HCS) and is responsible to provide extensive support in the management of Credentialing and Privileging program activities.

Duties


The Supervisory Health Systems Specialist - Asst C&P Manager duties include, but may not be limited to the following: Assists the Credentialing and Privileging Manager with oversight of all functions related to healthcare providers' professional credentials supporting all divisions of the Medical Center. Working collaboratively with local and VISN leadership to identify and/or implement best practices and advising Medical Center leadership of all program requirements pertaining to the Credentialing and Privileging program in collaboration with the Credentialing and Privileging Manager. Ensure quality assurance and assist the Credentialing and Privileging Manager with providing oversight for the Medical Center Credentialing and Privileging program. Assists the Manager with outlining the VAMC Credentialing and Privileging Program goals and objectives, identifies risks, supervise the Credentialing and Privileging office specialists, ensures training and education, and completes second level reviews as appropriate. Provides direct technical and administrative supervision to subordinate unit employees in the VAMC's Credentialing and Privileging Office. Identifies and presents to leadership the resources necessary for accomplishing the mission and function of the facility's Credentialing and Privileging program. Develops, modifies, and/or interprets performance standards. Provides advice, counsel, and instruction to employees on work and administrative matters. Identifies developmental and training needs of employees. Hears and resolves issues and complaints from employees, referring group grievances and more serious unresolved complaints to higher-level officials as needed. In the absence of the C&P Manager, serves as the primary consultant for the facility's Credentialing and Privileging program. Applies organizational and system-wide strategies for continuous quality improvement as they relate to Credentialing and Privileging processes and procedures. Implements mechanisms to monitor and evaluate completed tasks for their compliance with established policies and procedures as well as quality of customer service. Assists with developing, coordinating, and recommending changes for the improvement of workflow in the program or section area. Performs other duties as assigned. VA offers a comprehensive total rewards package:
Work Schedule: Monday to Friday from 08:00am -4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist (Assistant C&P Manager) / PD99417S
Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Approved.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required.

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