Information Technology SS V
3 weeks ago
Information Technology Support Specialist V performs highly complex (journey-level) computer systems analysis work for Regional and State IT operations in a network environment.
Work involves planning and analyzing user requirements, procedures, and problems to
automate processing or to improve existing systems.
Work involves technical and tactical management of projects, technical solutions,
enhancements, and modifications to desktop and network infrastructure.
Work involves installation, configuration, maintenance, and troubleshooting of Local Area Networks, Wide Area Networks, workstations, hardware and software.
Conduct detailed research, extensive testing, enhanced documentation, and implementation of new technical solutions or computing enhancements.
Is expected to work under limited supervision with considerable latitude for the use of initiative and independent judgment. Essential Job Functions:
Performs complex or advanced technology support functions for Regional and State IT operations in a network environment including troubleshooting and solving problems related to computer systems or programs. (25%)
Analyze and evaluate new or existing computer applications, procedures,
information systems, or utility programs business requirements, system
requirements, and equipment configurations in relation to business processes, equipment and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. (20%)
Directs activities/projects to resolution including the technical analysis, planning, design, implementation, coordination, organizing of tasks within the region involving multiple resources both inside and outside the agency to ensure effective service delivery of HHS customers. (10%)
Evaluates and recommends action on testing and certification of software and hardware upgrades. (10%)
Oversees studies and the preparation of reports that include study findings,
recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises optimum solutions. (5%)
Determines operational, technical, and support requirements for the location,
installation, operation, and maintenance of data processing, data communications, and computer and management information systems. (5%)
Assists in advising management and users regarding security procedures (5%)
Attend meetings, training's, seminars as assigned (5%)
Trains team members and end-users (5%)
Completes special projects as assigned (10%) Knowledge Skills Abilities:
Knowledge of agency business applications.
Knowledge of the limitations and capabilities of computer systems.
Knowledge of information technology equipment.
Knowledge of computer hardware and software, of computer operating
systems.
Knowledge of computer hardware, software and LAN environments.
Knowledge of supporting and maintaining Windows based servers
Knowledge of Microsoft Windows Active Directory Domain administration
and support
Knowledge and experience in support of network facilities and data
processing techniques, of personal computer hardware and software, of
network operating systems, data security protocols; performance monitoring
and capacity management tools.
Skill in coordinating and solving problems.
Skill in scheduling, testing, installing, and implementing programs.
Skills in troubleshooting computer systems
Skill in negotiation
Skill in technical documentation
Ability to analyze systems and procedures.
Ability to analyze, identify, and solve technical problems.
Ability to troubleshoot complex network problems in an Active Directory
environment
Ability to write and revise standards and procedures.
Ability to handle multiple projects.
Ability to communicate with diplomacy, communicate effectively both verbally
and in writing.
Ability to establish and maintain effective working relationships.
Ability to organize and prioritize work.
Ability to facilitate meetings and group training.
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