Job Summary:

The Administrator, eServices is responsible for providing leadership, strategic initiative, and management of the E-Services Team, which is responsible for providing technical systems support, advice, development recommendations, and trouble-shooting assistance to divisions and team members throughout the agency. Additionally, this role conducts analysis of programs, policies, procedures, systems, practices, and operations, and assists in the development of resource materials relating to system use.

Supervision:
This position has three to seven individual contributor direct reports.

Check out the attached job description for more details

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment
-Minimum of five (5) years' experience with tax systems, such as state/municipal tax systems, Intuit, H&R Block, etc.
-Minimum of two (2) years’ people, programs, or project management experience

Licenses & Certifications
-None

Knowledge/Understanding
-Knowledge of applicable legislation, rules, regulations, standards, and policies
-Knowledge of the principles and practices of public administration; emphasis in effective planning, organization, and management
-Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation
-Knowledge or research methods and reporting techniques used in administrative studies ● Knowledge of operational/programmatic structures
-Basic understanding of XML schema definitions, agile methodologies, and project management

Skills
-Strong verbal, written, and listening communication skills
-Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
-Strong interpersonal skills and demeanor
-Strong skill in building relationships and working closely with external stakeholders
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
-Familiarity with Azure DevOps and XML editors
-Proficiency in Agile methodologies

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work both independently and collaboratively as part of a team
-Ability to communicate to both business and information technology teams
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to lead a team and create a positive team culture from team members
-Ability to learn LEAN concepts, principles and tool
-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions (such as in typical office or administrative work)

-Master’s Degree in Business, Accounting, Finance, Management, Information Technology, or a related field
-Previous supervisory experience
-Experience in the areas of continuous improvement/Lean and change management
-Experience in IT methodologies such as Agile and Scrum
-Experience in with the Software Development Life Cycle and project management

The final candidate will be required to abide by the the following pre-employment checks:
-Employment and Education Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: